Service Technician

General information

Name

Service Technician

Ref #

3760

City

Upper Marlboro

State

Maryland

Country

United States

Function

Service Center

BradyPLUS is now Imperial Brady!

To learn more visit imperialbrady.com

Description & Requirements

Job Description

Service Technician

Job Summary

The primary responsibility of the Service Technician at BradyPLUS is to maintain, repair, and install equipment while representing the company in a professional and safe manner. This role requires strong mechanical skills, customer service expertise, and the ability to work both independently and collaboratively to ensure high-quality service.

Essential Duties and Responsibilities

The duties listed below are subject to change and may not include all responsibilities. Additional tasks may be assigned based on business needs.

Technical Responsibilities

• Perform on-site installation, repairs, maintenance, and testing of equipment daily.
• Diagnose technical issues and determine appropriate solutions.
• Repair all floor and carpet care equipment sold by the company, as well as other makes and models when applicable.
• Label and repair all machines brought into the Service Center.
• Perform preventative maintenance when applicable.
• Documentation & Reporting
• Complete and submit detailed service reports daily.
• Properly fill out repair work orders upon job completion.
• Maintain accurate records of work completed and parts used.
• Document processes and procedures as needed.

Customer Interaction & Coordination

• Engage with customers professionally to assess and fulfill their service needs.
• Provide recommendations and briefings based on customer requirements.
• Coordinate with Sanitary Maintenance Consultants and the Service Center Manager for scheduling service appointments.
• Estimate labor and parts costs when requested and communicate them to customers.
• Compliance & Safety
• Follow all company policies, protocols, and government-mandated safety guidelines.
• Maintain a clean and safe work environment.
• Wear appropriate safety gear and approved clothing at all times.
• Drive and operate company vehicles in a safe and responsible manner.

Vehicle & Equipment Maintenance

• Keep the company vehicle clean, inside and out.
• Regularly check and maintain vehicle fluid levels (oil, battery, radiator, power steering, and brake fluid).
• Dispose of all trash appropriately.

Cross-Department Collaboration

• Work closely with internal teams to ensure seamless customer service and teamwork.
• Support company goals by maintaining high performance and quality standards.

Qualifications

• Minimum of 3 years in a mechanical or technical repair role.
• High school diploma or equivalent required.
• Valid driver's license in good standing.
• Strong mechanical aptitude with diagnostic and repair experience.
• Ability to read and interpret diagrams, instructions, and electrical schematics.
• Knowledge of electronic circuitry.
• Proficiency in Microsoft Office Suite, P21,internet-based tools, and Sale Force Service

Compensation & Benefits

The pay range for this role is $23/hour. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, BradyPLUS offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

About Imperial Brady:

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution-delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus.

We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.

Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

MASSACHUSETTS APPLICANTS:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.