Service Technician

• Sufficient skill in and knowledge of the technical and labor tasks to effectively carry out the duties of Service Technicians outlined below.
• Service Technicians also perform regular non-job lead work that is usually of the same kind and level as that done by the group being led.

• On-The-Job Training / Mentoring of technicians of all levels, in new tasks/jobs to accelerate knowledge and skills acquisition, where senior level technicians have the technical knowledge, expertise, skills, and competency,
• Signing off competency-based skills in Technician Training Competency Skills Book,
• On-The-Job Training / Mentoring on the following with lower-level Service Technicians:

• Condition ‘As Found’ & ‘As Left’ data collection:

• Reason for the data collection and how it is used to identify actual & potential technical issues,
• Which Condition ‘As Found’ & ‘As Left’ data is required for what job tasks,
• Correct procedures and techniques to obtain data,
• Use of correct tooling to record data,
• Recording procedures.

• Identification, knowledge, and comprehension of purpose of drive / shaft line components, and configurations,
• Optical Alignment Checks,
• Laser Alignment Checks,
• Any and all other technical works – Marine & Industrial,
• Report writing per the DATUM RMS standard service & technical reports or clients,

• Comprehension of service & technical reports, and ability to identify required works from the reports.

• Attending pre-works brief with the team on the project job/task instructions with assigned labor hours, as received from Project Job Lead, Project Technical & QA/QC Supervisors and project Work Order,

• Primary assessments of project:

• General ‘Condition as Found’ report:

• Work Area conditions,
• General condition of equipment/machinery,
• Cleanliness and safety concerns, e.g., bilges with oil/flammables,
• Photos and completion of ‘Job Technical Specifications’ form,
• Obvious change to original scope of work per the Work Order,
• AWA Estimate opportunities at onset of project,

• Getting work started, e.g., comprehension of the immediate tasks to be performed by individual technicians of the team, safety review, and tooling required to perform the task,
• Working with the team and setting the work pace,
• Demonstrating proper work methods; Seeing to it that needed plans, blueprints, materials, and tools are available, and that required parts/materials were ordered in advance to be obtained from procurement department and supply locations,
• Obtaining needed information or decisions from Project Job Lead on actual & potential problems/issues that come up during the project works,
• Maintaining a current knowledge, and answering questions of other workers on procedures, policies, written instructions, Quality Assurance (QA)/Quality Control (QC) to identify AWA opportunities from scope creep, and other directives (for example, technical orders),
• Efficiency - Seeing to it that there is enough work to keep everyone in the work crew busy,
• Quality Assurance (QA)/Quality Control (QC) work while in progress and when finished to see whether the Job Lead & Project Technical & QA/QC Supervisors instructions on work sequence, procedures, methods, AWA opportunities and deadlines have been met; directing other workers to follow instructions received from Job Lead & Project Technical & QA/QC Supervisors, and to meet deadlines,

• Assuring that health/safety and environment (HSE), safe work practices, and housekeeping rules are followed, and understood within the team, e.g.:

• Team safety meetings are held with all stakeholders prior to dangerous works being started,
• That all tools are used in a proper safe manner per the manufacturer’s recommendations,
• Assuring that rigging equipment safety operational limits are not exceeded,

• Reporting to Project Job Lead on status and progress of work, and causes of work delays,
• Answering questions of the Project Job Lead on specific work/task operations e.g.:

• Task progress,
• Task Scope creep,
• Additional identified works, AWA opportunities,
• Parts and materials required, not previously ordered,
• Sub-contractor requirements, e.g., Hydraulics, Gas Free Certification,
• Equipment requirements, e.g., Forklifts, specialized equipment,
• Additional on-the-job training requirements for individual employees.

• Creation of Technical & Service Reports for projects per company Policy & Standard Operating Procedures, ensuring they are formatted per company expectations and contain accurate date.

• Identify technical tasks that require Standard Operating Procedures, and/or training for technicians,
• Identify work procedures that require updating/modification, and additional training for technicians,
• Identify technicians performing substandard works, applying poor work practices, undertaking work processes in an unsafe manner that may cause accidents to fellow employees, customers or other company workers, or damage to customers property, shipyard property, and report to management,
• Report and assist with investigation for Accident & Incident Reports for all incidents /accidents. Report to Project Job Lead,
• Assist with the facilitation of in-house training, including instruction as required,
• Sign-off of technical competencies for lower-level Technicians in their Technician Training Competency Skills Book.

• Accountability - Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules.
• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Conflict Management - Manages and resolves conflicts, grievances, confrontations, or disagreements in a constructive manner to minimize negative personal impacts.
• Compliance - Knowledge of procedures for assessing, evaluating, and monitoring programs or projects for compliance with IACS International Association of Classification Societies), conventions, rules & regulations.
• Cost-Benefit Analysis - Knowledge of the principles and methods of cost-benefit analysis, including the time value of money, present value concepts, and quantifying tangible and intangible benefits.
• Creative Thinking - Uses imagination to develop new insights into situations and applies innovative solutions to problems; designs new methods where established methods and procedures are inapplicable or are unavailable.

• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that DATUM RMS provides, including the clients, general public, partner companies, management companies, vessel manufacturers/dealers, or organizations including the Government) to assess their needs, provide information or assistance, resolve their problems, or manage their expectations; knows about available products and services; is committed to providing quality products and services.
• Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Flexibility - Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.
• Influencing/Negotiating - Persuades others to accept recommendations, cooperate, or change their behavior; works with others towards an agreement; negotiates to find mutually acceptable solutions.
• Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.

• Integrity/Honesty - Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.

• Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Leadership - Influences, motivates, and challenges others; adapts leadership styles to a variety of situations.
• Manages Human Resources - Plans, distributes, and monitors work assignments; evaluates work performance and provides feedback to others on their performance.
• Manages Resources - Selects, acquires, stores, and distributes resources such as materials, equipment, or money.
• Verbal Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, considering the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Organizational Awareness - Knows the organization’s mission and functions, and how its social, political, and technological systems work and operates effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization.
• Partnering - Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals,
• Planning and Evaluating - Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations/contractors or parts of the organization to accomplish goals; monitors progress and evaluates outcomes.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Project Management Knowledge - Knowledge of the principles, methods, or tools for developing, scheduling, coordinating, and managing projects and resources, including monitoring, and inspecting costs, work, and contractor performance.
• Quality Assurance – Knowledge and application of the principles, methods, and tools of quality assurance and quality control used to ensure a products, installations, and repairs, fulfill functional requirements and standards.
• Quality Management - Knowledge and application of the principles, methods, and tools of quality assurance, quality control, and reliability used to ensure that a project, system, or product fulfills requirements and standards.
• Reasoning - Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.
• Risk Management - Knowledge of methods and tools used for risk assessment and mitigation of risk.
• Strategic Thinking - Formulates effective strategies consistent with the business and competitive strategy of the organization in a global economy. Examines policy issues and strategic planning with a long-term perspective. Determines objectives and sets priorities; anticipates potential threats or opportunities.
• Technical Competence - Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
• Technical Credibility - Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise.
• Teaching Others/Mentoring - Helps others learn through formal or informal methods; identifies training needs; provides constructive feedback; coaches others on how to perform tasks; acts as a mentor.
• Team Building - Inspires, motivates, and guides others toward goal accomplishments. Consistently develops and sustains co-operative working relationships. Encourages and facilitates co-operation within the organization and with customer groups, fosters commitment, team spirit, pride, trust. Develops leadership in others through coaching, mentoring, rewarding and guiding employees.
• Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Writing - Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.

Self-motivated learning through the DATUM RMS Training pathway,

Increasing technical and skills knowledge of all operational technicians by on-the-job training and mentoring,

Personal integrity, accountability, attention to detail, honesty, leadership, and efficiency,

Teamwork and working towards a common goal efficiently,

Comprehension of the Project Work Order as approved by the client,

Identification and reporting of:

• New/additional works,
• Scope creep,
• Inefficiencies,
• AWA Estimate opportunities,
• Risk identification and mitigation,
• Safety issues identification and mitigation,

Problem solving,

Resource management,

Technical competence,