Service Technician

OVERVIEW: The Marine/Service Technician is responsible for the repair and overhaul of boats, machinery and trailers.

KEY TASKS:

• Examine boat and discuss the nature and extent of damage or malfunction with the service advisor or customer.
• Perform diagnostics and repair of all types of marine engines and transmissions/drives/generators.
• Perform mechanical repair work such as:
• Remove engine, transom or outdrive
• Disassemble unit and inspect parts for wear
• Overhaul or replace carburetors, blowers, generators, distributors, starters, pumps, electrical and fuel systems
• Rebuild parts such as engine cylinder blocks
• Rewire ignition system, lights and instrument panel
• Replace and adjust taillights
• Install and repair accessories such as radios, heaters, mirrors, and windshield wipers
• Operate a hydraulic jack or hoist as needed.
• Advise customers and/or insurance adjusters as to necessary repairs.
• Complete repair work utilizing service scheduler and SSOs within the established timeframe.
• Ensure all warranty work is completed according to manufacturers and MarineMax guidelines.
• Safely operate MarineMax and customer vessels during diagnostic water testing operations.
• Maintain MarineMax tools in good condition and according to guidelines.
• Other duties as assigned.

KEY RESULT AREAS:

• Internal/external customer satisfaction/FAN
• Timely and accurate completion of work
• Maintain 100% productivity.
• Maintain minimum number of comebacks.