Service Technician

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Description

COMPANY OVERVIEW

Artisan Design Group - or ADG - is a leading supply chain partner to homebuilders throughout the United States. Over 3,000 ADG employees operating out of 135 facilities in 25 states provide a full range of design, procurement, and installation services along with products from the top manufacturers of flooring, cabinets, and countertops. Formed in 2016 by the merging of two industry leaders, ADG then acquired over 20 additional companies - each a leader in the geography it serves. We are the premier interior finishings organization in the United States. Our expansive trajectory has been rapid, and we continue to experience explosive growth, thanks to our dedication to high quality work.

JOB SUMMARY

As a Service Technician, your role will involve servicing, repairing, and maintaining various types of flooring in residential construction. You will be responsible for reviewing service tickets, and completing tasks as indicated. This may involve measuring and cutting materials, removing and installing tile, LVP/Wood, or Carpet, and ensuring that the final product meets quality standards. Additionally, you may be required to troubleshoot and repair any issues with existing tile, LVP/Wood, or carpet as well as provide recommendations for upgrades or replacements. Strong technical skills, attention to detail, and the ability to work independently or as part of a team are essential for success in this position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assess tickets - Flooring or wall material installation or repair needs.
• Taking precise measurements and determining the materials required for the job.
• Cutting, assembling, and installing flooring materials according to design specifications.
• Ensuring that materials are flat, plumb, level, secure, and aesthetically pleasing.
• Troubleshooting and repairing any issues with existing installations such as loose or hollow tiles, cracking grout, clicking floorboards, ripped carpet, or damaged surfaces.
• Communicating effectively with teams to understand their preferences and address any concerns.
• Follow company safety policies and procedures.
• Perform other job-related duties as assigned.
• Regular and reliable attendance.

Requirements

EDUCATION, EXPERIENCE & QUALIFICATIONS

Required Qualifications

• Legal work authorization requirements
• Valid drivers license
• 1-year related experience and/or equivalent training, or both
• Attention to detail a must
• Knowledge of different flooring types and installation techniques
• Excellent organizational and communication skills.
• Customer orientated approach.
• Must be able to work in a team environment.

CORE COMPETENCIES

• Build and maintain professional working relationships
• Communicate clearly and effectively
• Demonstrate accountability and ownership
• Exercise sound judgment and decision-making
• Identify and resolve operational challenges proactively

PHYSICAL DEMANDS

Stationary Position: Ability to remain in a stationary position (sitting or standing) throughout the workday.

Mobility: Frequently required to move throughout job sites/Travel,

Lifting/Carrying: Frequently lifts and/or moves items weighing up to 50+ pounds.

Positioning: Install materials, including stooping, kneeling, crouching, or crawling.

Manual Dexterity: May operate a computer and other office or production equipment.

Communication: Ability to effectively communicate and exchange accurate information with customers and team members, including in busy or noisy environments.

WORK ENVIRONMENT

The work environment characteristics described below are representative of those encountered while performing the essential functions of this position.

Warehouse/Facility: May be exposed to non-climate-controlled environments (heat and cold), moving mechanical parts, vibration, and elevated noise levels.

Job Site/Field: Exposure to active construction sites, outdoor weather conditions, dust, and fumes. Requires use of appropriate Personal Protective Equipment (PPE), such as hard hats, safety glasses, and steel-toed boots.

Travel: Requires travel to job sites and local offices.

OUR BENEFITS

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching

ADG is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email accommodations@adgus.net. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.