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Service Technician

DISHER

  • Monroe, MI
  • 11 days ago

    Highlights

    What you will get to do: Conduct independent and collaborative lab trials and process tests in the technical center (e.g., underwater pelletizer process, vibration drying, air pelletizer) using customer and internal materials. Service Technician – Monroe, Michigan DISHER is currently partnering with a leading manufacturer of underwater pelletizers to find a Service Technician to add to their growing team!

    Numbers & Facts

    LocationMonroe, MI

    Description

    Service Technician – Monroe, Michigan
    DISHER is currently partnering with a leading manufacturer of underwater pelletizers to find a Service Technician to add to their growing team! This person will be responsible for completing repairs and installations in a safe and timely manner. The ideal candidate will work both independently and collaboratively to ensure equipment performance meets high-quality standards. This role offers the opportunity to travel, troubleshoot complex systems, and support cutting-edge manufacturing operations.
    What it's like to work here:
    Our partners are innovative and passionate about the high-quality technology that they produce. Joining this team will allow you to provide excellent service for customers in North America while being backed by a global company. This company has aggressive growth goals and would love for you to be apart of their success.

    What you will get to do:

    • Conduct independent and collaborative lab trials and process tests in the technical center (e.g., underwater pelletizer process, vibration drying, air pelletizer) using customer and internal materials.
    • Prepare, monitor, and document test runs and data (throughput, pellet quality, temperature, energy consumption, equipment performance).
    • Support equipment setup, calibration, start-ups, and performance verification of pelletizing systems, dryers, screen changers, and related equipment.
    • Perform preventative maintenance, inspections, troubleshooting, and repair of mechanical and electrical components.
    • Execute remote diagnostics and maintenance support via phone, email, video conferencing, or remote access.
    • Work collaboratively with the service team to plan, schedule, and execute customer service calls, installations, upgrades, preventative maintenance, and training.
    • Interpret and analyze process data to provide technical insights, identify performance trends, and recommend process/design optimizations.
    • Lead root cause analyses of recurring issues and implement corrective or preventive actions to enhance system reliability.
    • Mentor and support technical and sales teams, providing guidance in system operation, maintenance practices, and safe procedures.
    • Maintain spare parts inventory control and coordinate parts preparation and logistics for service visits.
    • Contribute to technical training programs for internal teams and customers, developing materials and hands-on sessions.
    • Uphold safety, quality, and environmental standards in all lab and service operations.
    • Properly use and maintain company-provided hand tools, power tools, and diagnostic equipment.
    • Maintain work areas, tools, and equipment in a clean, orderly, and safe manner.
    • Complete required service reports, inspection forms, expense reports, and technical documentation.
    • Diagnose and troubleshoot equipment problems using customer descriptions and technical observations.
    • Establish professional, lasting, and cooperative customer relationships.
    • Promote the company's products and services through positive, knowledgeable interactions.
    • Perform other related duties as assigned.

    What will make you successful:

    • Associate's degree, technical certification (mechanical, electrical, mechatronics, industrial maintenance), or equivalent work experience (3+ years).
    • Previous internship, co-op, apprenticeship, or hands-on project experience in industrial settings.
    • Familiarity with industrial machinery and manufacturing environments.
    • High-voltage, multi-phase electrical systems – demonstrated working knowledge and troubleshooting capability.
    • 24V DC control circuits – ability to diagnose and repair.
    • Solid knowledge of mechanical components (bearings, shafts, motors, gearboxes, fasteners, pumps, valves, seals).
    • Working knowledge of electrical, pneumatic, and hydraulic systems.
    • Proficient use of hand tools, power tools, torque wrenches, multimeters, and precision measuring instruments.
    • Ability to interpret schematics, equipment manuals, and troubleshooting guides.
    • Solid understanding of industrial safety practices, including Lockout/Tagout (LOTO).
    • PLC software and programmable controllers – familiarity preferred but not required.
    • Good computer skills; CRM and service management software proficiency a plus.
    • Ability to diagnose and solve problems based on customers' non-technical descriptions and machine observations.
    • Self-motivated with high sense of responsibility and initiative.
    • Reliable with attention to accuracy and good organizational skills.
    • Excellent customer service and communication skills.
    • Ability to work independently and collaboratively in team settings.
    • Willingness and ability to travel (mainly in North America) up to 75% of the time.
    • Willingness and ability to travel to Austria for training/education.
    • Valid driver's license; valid or obtainable passport.
    • Forklift or overhead crane experience is an advantage but not required.
    Physical Demands
    • Prolonged periods sitting, standing, and walking.
    • Must be able to lift up to 50 pounds at a time.
    • Must be able to work safely in a noisy environment.
    • Must be able to work in a hot environment.
    • Approximately 2 weeks per month at customer installations.
    • Approximately 1-2 weeks per month in Monroe, MI conducting lab trials and visiting customers.

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