Smoky Mountain Harley-Davidson is hiring experienced SERVICE TECHNICIANS for their busy service department!
Repair, customize, maintain, or overhaul both customer and dealer-owned motor vehicles as close to the allotted time schedule as possible with excellent quality.
Experience is necessary!
Smoky Mountain Harley-Davidson® isn’t just a dealership — it’s The Rider’s Destination for East Tennessee and the Great Smoky Mountains. Located in Maryville, TN with full-service sister dealerships in Pigeon Forge and Kodak, plus retail locations in Gatlinburg, Tellico Plains, Tallassee, and Bryson City, NC, we bring the Harley-Davidson lifestyle to riders across one of the most iconic riding regions in the world.
Come Join Our Team! Apply Now!
Qualifications & Job Requirements
- Completion of a factory authorized training program such as MMI Service School or equivalent work experience.
- Current, Clean Motorcycle license.
- Service Technicians need both basic and special tools to properly diagnose and service our products.
- All Service Technicians are required to own a set of tools within a certain number of days from hire date.
Major Duties and Responsibilities
Service Department Operations
- Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
- Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.
- Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
- Accept work assignments from Service Writer/Manager.
- Request parts for the job as early as possible when needs become known.
- Perform service, repair and customization work in accordance to factory specifications.
- Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction.
- Notify Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
- After job is finished ensure proper completion and filing of paperwork.
- Keep work areas as clean as possible and assist others with maintaining shop cleanliness.
- Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.
Customer Service
- Minimize come-backs and deal with them promptly and satisfactorily when they do occur.
- Keep customers’ vehicle cleaner than prior to drop off.
Other Duties
Additional Info:
Physical Demands common to this position:
- The noise level in the work environment is usually loud.
- Requires the use of both hands.
- Frequently required to bend, stoop, crouch, reach, handle tools, and lift heavy material.
- Frequently requires the ability to balance and push a 1000 lb. motorcycle.
Working Conditions common to this position:
- Frequently works near moving mechanical parts.
- Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
- Occasionally, exposed to exhaust fumes or other airborne particles.
Our Mission Statement at Smoky Mountain Harley-Davidson is: “To focus on relationships, to exceed expectations, to never stop improving, to be the BEST.” So, it's no surprise that we expect all of our technician staff to:
- Treat all employees and customers fairly, courteously, and with dignity.
- Model superior customer service behavior for all interactions with customers and employees.
- Be prompt and available for flexible scheduling.
- Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.
- Focus on quality.
Thank you for your interest in joining our team!