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Service Technician - Marine Construction

The Dock Experts

Lighthouse Point, Florida

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JOB DETAILS
SKILLS
Change Requests/Orders, Cloud Computing, Communication Skills, Computer Skills, Computer Software, Construction, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Customer Training, Develop and Maintain Customers, Driver's License, English Language, Follow Through, Geographic Information System Software, Health Insurance, High School Diploma, Identify Issues, Maintenance - Electrical, Maintenance Services, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Product Family, Microsoft Word, Multilingual, Negotiation Skills, Presentation/Verbal Skills, Safety Compliance, Sales, Sales Closing Skills, Salesforce.com, Spanish Language, Spatial Data, Team Building, Team Player, Touchscreens, Up-Selling, Willing to Travel
LOCATION
Lighthouse Point, Florida
POSTED
30+ days ago

INDUSTRY CLASSIFICATION: MARINE CONSTRUCTION

TITLE: SERVICE TECHNICIAN

LOCATION: LIGHTHOUSE POINT, FL

CORE HOURS: 8:30 a.m. – 5:00 p.m. Monday-Friday: Flexible hours may be required to meet evening and potential weekend appointments and events

FUNCTION: SERVICE, REPAIR, SALES

SALARY: BASE RATE + COMMISSION. TARGET ANNUAL COMP (NO CAP): $50k-$60k

SALARY CLASSIFICATION: FULL TIME – NON-EXEMPT – HOURLY + COMMISSION & BONUSES

REPORTS TO: SALES MANAGER


POSITION SCOPE AND ORGANIZATIONAL IMPACT


A TDX Service & Repair Technician plays a vital role in enhancing customer satisfaction and driving company growth through referrals by providing high-quality service, repair, and small installation work for seawalls, docks, and boat lifts. This role balances proactive and reactive service calls, installs for smaller scale projects, and dock accessory sales while incentivizing developing long-term customer relationships through sales of our annual maintenance plans, obtaining five-star service ratings, and referring customers to our dedicated sales team for larger projects.


ESSENTIAL JOB FUNCTIONS


Service & Repair

•Perform reactive service calls and small repairs on docks, seawalls, and boat lifts
•Conduct proactive maintenance to identify issues early and minimize costly future repairs
•Troubleshoot and repair basic electrical, mechanical, and structural issues on boat lifts and docks
•Install small-scale boat lifts and ensure proper operation, safety compliance, and customer training


Sales & Customer Engagement

•Serve as a frontline company representative, building customer trust and long-term loyalty
•Educate customers and close sales on the benefits of annual maintenance plan
•Identify & close upsell opportunities during inspection: promote, and install dock accessories such as fish cleaning stations, bumpers, cleats, mooring whips, lighting, power pedestals, and dock boxes
•Provide referrals to the sales team for large-scale projects such as seawall replacements, new dock construction, or major lift installations
•Drive five-star social platform ratings and referrals by providing an exceptional service experience


Payment & Administration:

•Document all sales and service activities, repairs, and recommendations in our CRM and company reporting for follow-up and tracking against targets
•Complete walk-throughs and process change orders and payments on-site


Meetings: Actively participate in weekly service meetings, training, and results review



Requirements

ESSENTIAL JOB, EDUCATION, AND EXPERIENCE REQUIREMENTS


 - Proven track record in sales, preferably within the marine construction, in-home services, or related industries


 - Strong communication and negotiation skills, with the ability to effectively present solutions and alternatives


 - Demonstrated ability to build and maintain client relationships, and providing outstanding customer service and follow-through


 - Self-motivated, results-driven, goal oriented, and able to work independently as well as part of a team


 - Ability to thrive in a fast-paced environment and adapt to changing market dynamics


 - Active, valid driver’s license, reliable transportation, and willingness to travel to meet with clients and attend industry events as required


 - Ability to pass examination to comply with our drug-free workplace policy


 - Coachability and willingness to learn and adapt


 - Proficient in basic technology and computer skills/software, such as Microsoft products (Word, Excel, Outlook, PowerPoint), Salesforce or equivalent cloud-based CRM systems and services, touch screens, and DocuSign or equivalent


PREFERRED EXPERIENCE & CERTIFICATIONS


 - Knowledge of marine construction products, services, and project requirements


 - Familiarity with GIS mapping software


 - Bilingual (English/Spanish)


EDUCATIONAL QUALIFICATIONS


 -  High school diploma or equivalent


 - Associate's degree or higher in Sales, Business, or related field preferred



Benefits

Benefits

IMMEDIATELY

 - Performance and activity-based bonus opportunities

 - Paid training opportunities, as offered

 - 2 designated “Paid Time On” days for company summits, providing company updates, recognition, individual and team development, etc.

 

AFTER 6O-DAY INTRODUCTORY PERIOD

 - Health insurance (4 plan options)

 - Dental insurance

 - Vision insurance

 - Life Insurance

 - Additional available benefits: Accident, hospital indemnity, cancer care, critical care

 - Health and Wellbeing Discount Program

 - Paid holidays

 - Paid sick time


AFTER 1 YEAR OF SERVICE

 - Paid Vacation

 - 401(k)

 - 401(k) matching



About the Company

T

The Dock Experts