Service Technician (In-house)

Minebea Intec is a leading manufacturer of industrial weighing and inspectiontechnologies. With its headquarters in Hamburg, Germany, we offer products andservices that have stood for innovation, performance and reliability for about 150 years.Our product portfolio includes high-resolution platform scales, load cells, vessel and siloscales, checkweighers, metal detectors, X-ray inspection systems and intuitive softwaresolutions. With around 1000 employees at 19 sites worldwide and a network of over 200certified distribution partners make us a global player in our industry.

 General Purpose of Job:• To provide a top level customer experience by continually improving technicalknowledge and applying it to phone and email support.• To work as part of a team to ensure a positive work environment and continuallyimprove customer satisfaction.

Duties and Responsibilities (Included but not limited to):• Phone & Email Support• Troubleshooting product issues for end users, OEM customers and resellers.• Supporting distribution partner technicians in the field.• Assisting Minebea Intec sales staff with technical questions and productspecifications.• Providing documentation such as manuals, datasheets, drawings, etc.• In House Repairs and testing of equipment• Assisting with service center repairs.• Cross-Functional Support• Assisting technical support team, sales, customer service, quality management,finance and product management with support and projects as needed.• Participating in warehousing duties such as shipping and receiving.

Duties or projects which may be performed at irregular intervals:• International Travel, Trade show setup, customer site visits, inventory support.

Qualifications:Required Skills and experience:• High School Graduate.• Logical problem-solving and critical-thinking skills.• Basic electronic skills.

• Proficient with Windows operating systems and connectivity to peripheraldevices.• Customer focused approach.• Self-motivated but able to collaborate within a team.

Preferred Skill and Experience:• Associates degree or equivalent experience in Electronics, Computers(programming or networking) or related technical field.• Experience in the weighing industry, electronics or similar products.• 6-12 months client facing experience.• Experience with PLC’s and industrial communication.• Ability to read mechanical drawings and electrical schematics.

Desired Skill and Experience:• Familiarity with industrial software programming.

What we offer:• Small-sized company, embedded in an international group of companies• Salary plus Commission/Bonus set at a % of base salary.• Room for development and growth.• Cell Phone where required.• Health, Vision, and Dental Benefits coverage – Intec covers a large majority ofthe costs and employees can select from 2 options depending on the state theyreside.• Group Term Life Insurance – Company covers the cost of insurance premium for1.5x salary. Employee can elect and additional 1-2x salary at the employee’scost.• Long Term Disability – Company covers the cost for the premium.• 401K with 3% Safe Harbor matching program, no contribution required byEmployee to receive 3% Safe Harbor.• Retirement Plan Plus Account – Annual Contribution made by Company basedon compensation, employee’s age, and years of service. Employee becomesvested in the contribution over time.• Vacation based on years of service.• National Holidays – comprised of 12. These are a combination of fixed andfloating days.• Sick days – based upon local requirements.

Our Brand Values!Leading Technology- Trusted – Intuitive- Professional

Job Type: Full-timeSalary: From $72,000-75,000 per year

Benefits:• 401(k)• Dental insurance• Disability insurance• Employee assistance program• Health insurance• Life insurance• Paid time off• Retirement plan• Vision insurance

Applicants must be legally authorized to work for any employer in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

DISCLAIMERReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time.The job description doesn't constitute a contract of employment and the company may exercise its employment-at-will rights at any time.The above lists all of the essential functions, education, knowledge, skills and abilities required for this job. These are the minimum requirements; employees must also demonstrate good interpersonal skills, proper attitude and professionalism, acceptable attendance and work behaviors – at a minimum.