Service Technician - First Year Apprentice Job Description

Responsibilities:

• Become familiar with the Vertical Transportation Industry
• Assist lead technician in the maintaining, trouble shooting and repair of various types of accessibility equipment
• Become familiar with blueprints to determine the layout of system components
• Become familiar to connect electrical wiring to control panels and motors
• Become familiar with testing installed equipment to ensure that it meets specifications
• Become familiar with the Vertical Transportation Industry
• Become familiar with the organizations relevant to the Vertical Transportation Industry
• Become familiar with National Applicable Codes and Regulations
• Become familiar with Accessibility Industry terms
• Become familiar with types of accessibility and residential equipment
• Become familiar with Elevator Industry Field Employees Safety Handbook
• Become familiar with basic electricity and electrical symbols and meanings
• Become familiar with electrical schematics
• Become familiar with troubleshooting conveyance systems; including brakes, motors, switches, hydraulics and control systems
• Become familiar with tools and equipment required to maintain, troubleshoot and repair various types of accessibility equipment safely
• Become familiar with site conditions and what is required to safely maintain, troubleshoot and repair various types of accessibility equipment
• Become familiar with all components of the conveyances to properly identify each piece and its use to properly maintain and repair the conveyance
• Become familiar with all product service manuals
• Become familiar with EMT bending
• Become familiar with Soft Skills Training (critical thinking, teamwork, effective communication and resiliency)
• Become familiar with and read the service manual cover to cover prior to commencing any service
• Optional enroll in the CAT Program (Certified Accessibility Technician) and progress through/complete Course 1
• Become familiar with iPhone and apps, iPad and processing work orders in ServiceMax (SMAX) including creating Dash-1 work orders
• Communicate well with Customers, Lead technician and dispatcher on a regular basis
• Maintain tools necessary for this trade and become familiar with tools/parts inventory
• Ability to follow direction as well as work independently
• Demonstrate competence and proficiency in the field
• Contribute to team effort by performing additional duties as requested
• Demonstrate/show proof of competency of First Year Apprentice Skillsets

Physical Requirements:

• Prolonged sitting and standing
• Frequent customer interaction, must be able to speak and hear well enough to communicate with others
• Must be able to see well enough to drive, read electronic screens and electrical schematics and service/operation manuals
• Ability to hear, smell and touch
• Grasping/Feeling: must be able to write, type, and use hand and power tools
• Ability to think and process information quickly, clearly and accurately
• Strong reasoning ability; able to apply common sense, understanding to carry out detailed, but uninvolved, written or oral instructions; able to deal logically with problems & people
• Physically fit for lifting and moving equipment (up to 50 pounds)
• Ability to stand and work on ladder
• Ability to be led, ability to follow instructions, make suggestions and are willing to learn
• Ability to push, pull and perform overhead work
• Ability to work with various hand and power tools
• Finger Dexterity - use of finger/fine manipulation. The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
• Arm-Hand Steadiness - The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position
• Manual Dexterity - The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects
• Multi-limb coordination - The ability to coordinate two or more limbs (for example, two arms, two legs or one leg and one arm) while sitting, standing or lying down
• Visualization - The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged
• Flexibility - The ability to bend, stretch, twist, or reach with your body, arms and or legs
• Information Ordering - The ability to arrange things or actions in a certain order or pattern according to manufacturer's guidelines. Maximize efficiency
• Depth Perception - The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object
• Gross Body Equilibrium - The ability to keep or regain your body balance or stay upright when in an unstable position
• Selective Attention - The ability to concentrate on a task over a period of time without being distracted
• Reaction Time - the ability to quickly respond to a signal, e.g. sound, light picture, etc. when it appears
• Trunk Strength - The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing
• Visual Color Discrimination - The ability to match or detect differences between color, including shades of color and brightness
• Must be able to climb into/out of vehicle several times per day using 3 points of contact
• Must be able to use hands and arms to steer and to finger controls and adjust controls needed inside of vehicle
• Must be able to sit for long periods as well as walk for short periods, navigate stairs
• Must have enough leg and foot control to climb into vehicle, operate foot controls and safely navigate vehicle through traffic and weather
• Must able to bend, stoop, crawl and squat in order to perform a vehicle inspection
• Move two or more limbs together while remaining in place
• React quickly using hands, fingers and feet
• Determine the distance between objects; see objects in low light and while moving forward see objects off to the side

Qualifications:

• Excellent verbal and written communication skills
• Solid writing and grammar skills
• Highly organized
• Ability to work harmoniously with the public and co-workers
• Ability to successfully prioritize and meet customer needs
• Punctual and reliable
• Computer skills and proficiency including Microsoft office and other cloud based products
• Knowledgeable in basic hand tool and power tool functions
• Solid mechanical skills
• Strong attention to details and accuracy
• Trustworthy and maintains confidentiality
• Excellent problem-solver
• High School Degree or Equivalent and Mechanical/Electrical experience
• Maintain a valid California Driver's License and a clean driving record