Service Technician

JOB TITLE: Agricultural Service Technician

SUMMARY:Installs and repairs tires, wheels and tracks in designated locations in a safe and courteous manner and in accordance with established standards and procedures.

DUTIES AND RESPONSIBILITIES:

• Inspection and diagnosis of tires, wheels and tracks.
• De-mount and mount or repair tires on construction, agricultural and mining equipment.
• Replace valve stems or inner-tubes.
• Bolt on or unbolt tire/wheel assemblies. Replace studs/bolts/nuts if needed.
• Operate service truck, crane, tire manipulator, tire de-mount/remount machine, jacks, and air/hydraulic tools safely.
• Drive safely to and from job sites.
• Communicate directly with the service manager, company sales reps and customers.
• Perform maintenance or cleaning on tools, equipment and service truck.
• Wear the necessary PPE on job sites.
• Regular attendance.
• Installs tires, wheels and tracks on-site in accordance with established standards and procedures; always maintains safety and professionalism.
• Assists in the promotion and sale of extra products and services.
• Ensures the products installed are in proper working order prior to departure from installation site.
• Provides a thorough explanation of the products installed, its capabilities and operation to the customer; responds to all questions in a courteous and knowledgeable manner.
• Accurately completes all necessary paperwork including but not limited to work orders, service orders, time logs, safety sheets and emergency information schedules.
• Maintains inventory control of assigned equipment to ensure adequate stock levels; participates in the inventory process on a regularly scheduled basis.
• Maintains control of all assigned company property and ensures that equipment is always maintained in safe operating condition.
• Safely operates assigned company vehicle and ensures that it is maintained according to manufacturer’s specifications.
• Exhibits appearance and conduct in accordance with established company standards to present a professional image to customers and the general public; maintains the highest degree of decency, honesty, and integrity as a guest in a customers’ home and/or business.
• When on call, always ensures availability by telephone for service calls.
• Performs other related duties as assigned by management.

ADDITIONAL DUTIES:

• Assist technicians in the main shop when needed.
• Assist technicians with loading of the scrap tire trailer.
• Assist technicians with cleaning/maintenance around the main shop.
• Change oil/filters, grease, or perform basic repair on shop equipment.

QUALIFICATIONS:

• High school diploma or equivalent.
• Positive attitude and willingness to learn/expand skillset
• Good hand to eye coordination
• Mechanical aptitude
• Valid Driver's License
• Class B CDL preferred
• Previous tire technician and/or TIA certifications and training is preferred but not required.
• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Ability to work independently with minimal supervision.
• Excellent customer service skills
• Proven ability to handle multiple projects and meet deadlines
• Ability to understand and follow written and verbal instructions.
• Bilingual skills a plus.
• Ability to understand all safety requirements and cautions
• Ability to perform the physical labor necessary
• Professional appearance and demeanor
• Ability to effectively present information and respond to questions.
• Ability to effectively communicate with people at all levels and from various backgrounds.

COMPETENCIES:

• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand
• Frequently required to walk
• Frequently required to sit
• Continually required to utilize hand and finger dexterity
• Frequently required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
• Frequently required to lift/push/carry items more than 50 pounds
• Occasional exposure to wet and/or humid conditions (non-weather)
• Frequently work near moving mechanical parts
• Occasionally work in high, precarious places
• Occasionally work around fumes, airborne particles, or toxic chemicals
• Frequent exposure to outside weather conditions
• Occasional exposure to extreme heat or cold (non-weather)
• Occasional exposure to bloodborne and airborne pathogens or infectious materials
• Frequent loud noise (examples: metal can manufacturing, large earth-moving equipment)
• Frequently very loud noise (example: jack hammer work)

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.