Service Technician

Job Summary:

The Service Technician independently performs maintenance tasks, troubleshoots issues, and ensures the highest quality of service, with a particular emphasis on meticulous service, touch-ups, custom cabinet work, and customer satisfaction.

Qualifications:

• Experience in technical service.
• Strong problem-solving and technical skills.
• Ability to manage multiple tasks and prioritize effectively.
• Excellent communication and organizational skills.
• Commitment to delivering superior quality and customer satisfaction.

Key Responsibilities:

• Receive Service Requests:

• Review service requests and understand the scope of work, especially for custom cabinets.

• Review Service Requirements:

• Assess project specifications, site conditions, and special requirements to ensure all quality standards are met.

• Perform Maintenance and Repairs:

• Independently carry out maintenance and repair tasks with precision, ensuring the highest quality standards.

• Custom Cabinet Work:

• Execute custom cabinet installations, modifications, and repairs with meticulous attention to detail, ensuring flawless and fully operational results.

• Address Issues and Delays:

• Proactively resolve issues and delays, minimizing disruptions and maintaining quality.

• Perform Services and Touch-Ups:

• Execute comprehensive services and touch-ups with meticulous attention to detail, ensuring all aspects of the service are flawless and fully operational.

• Ensure Customer Satisfaction:

• Engage with customers to understand their needs and expectations, ensuring all services meet or exceed their satisfaction.

• Document and Evaluate:

• Thoroughly document details, gather feedback, and identify areas for quality improvement.

• Provide Feedback to Installation Manager:

• Report on performance, satisfaction, and any quality issues, ensuring continuous improvement.

• PAY RANGE

• PAY RANGE

Starting pay may vary based on factors including, but not limited to, position offered and location.

• Work Location

• Work Location

Onsite - These roles offer the opportunity to be part of a team at a specific physical location. Associates in these locations work in person at a local store, warehouse, or office, supporting daily operations and building strong relationships with their teams.

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Work Location

Onsite - An associate in an onsite role works in a specific Home Depot location in order to complete their job duties.

Multisite - An associate in a multisite role works from multiple locations (e.g. Home Depot location or a customer's homes) to complete their job duties.

Hybrid - A hybrid role blends in-office and remote/virtual work locations. An associate will work from a designated Home Depot location on some days and remote/virtually on others.

Remote/virtual - An associate in a remote/virtual role does not have to be at a designated Home Depot location to complete their job duties.

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