The Field Service Technician diagnoses, repairs, and maintains commercial cooking, HVAC, refrigeration, and warewashing equipment for customers throughout Lenexa, KS and the surrounding Kansas City metro. This is a full-time, hourly field service role built for technicians with three or more years of hands-on repair experience who want paid manufacturer training and mentorship from senior technicians. Pay is $28.00-$40.00 per hour depending on experience, plus a quarterly bonus.
What We Offer
- $28.00-$40.00 per hour DOE, hourly non-exempt. A guarantee of 40 hours is paid each week, with overtime at 1.5x beyond 40.
- Quarterly Bonus Plan – Tiered aggressively in favor of employee quality and utilization.
- Medical, dental, and vision coverage.
- Short-term and long-term disability coverage.
- Take home company vehicle, tablet-based service documentation, and paid manufacturer and CFESA training.
Key Responsibilities - Field Service Technician | Refrigeration, HVAC & Commercial Kitchen Equipment
- Perform diagnostics, repairs, and preventive maintenance on commercial cooking, refrigeration, ice, and warewashing equipment. Troubleshoot mechanical, electrical, and refrigeration faults using meters, gauges, and diagnostic tools.
- Complete scheduled inspections, then adjust controls, calibrate, clean, and replace defective parts. Escalate complex or unfamiliar failures to a senior technician rather than guessing.
- Confirm equipment concerns with customers on site and explain the repair, the parts involved, and the expected timeline. Respond promptly to dispatched calls and keep the customer updated on status.
- Maintain truck stock and order parts for assigned calls. Document every inspection, repair, and part replacement on a tablet-based work order the same day.
- Support after-hours and weekend service through a rotating on-call schedule.
Qualifications - Field Service Technician | Refrigeration, HVAC & Commercial Kitchen Equipment
- 3+ years of hands-on experience repairing commercial food service equipment, refrigeration, HVAC, or comparable mechanical and electrical systems.
- EPA Section 608 certification required, or the ability to obtain it within 90 days of hire.
- Working knowledge of mechanical, electrical, and hydraulic systems, including reading wiring diagrams and using a multimeter.
- High school diploma or equivalent. Technical or vocational training in refrigeration, HVAC, or electrical preferred.
- Valid driver's license and clean driving record. Ability to work periodic on-call nights and weekends on a rotating schedule.
Preferred Qualifications - Field Service Technician | Refrigeration, HVAC & Commercial Kitchen Equipment
- CFESA certification or manufacturer-specific service training.
- Experience across cooking equipment, commercial refrigeration, ice machines, and warewashing.
- Prior dispatched field service or route service experience with direct customer contact.
- Comfort using tablet or mobile work order systems for service documentation.
Physical Requirements - Field Service Technician | Refrigeration, HVAC & Commercial Kitchen Equipment
- Lift up to 50 pounds at times.
- Climb short and tall ladders.
- Stand, bend, squat, kneel, and stoop throughout the shift, with full range of motion in arms, hands, and legs.
- Work in various weather conditions, including hot kitchen environments and walk-in refrigeration.
- Operate a company vehicle to customer sites and maintain safe operation and cleanliness.
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