Benefits/Perks- Competitive, weekly pay.
- Flexible hours.
- Organized warehouse for easy pickup of products and materials.
- Paid time off.
- Paid Holidays.
- Family culture.
Company OverviewWindow World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices.
Job SummaryWindow World Customer Service Representatives (CSR) will work with both current and potential customers in a variety of tasks.
Responsibilities - Maintain strong knowledge of products, policies, and services of the organization.
- Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
- Follow standard operating procedures.
- Prepare customer service call reports for management.
- Maintain a well-organized and professional workspace.
- To work with existing customers regarding any service issues. For example, Replacing sashes or replacing defective locks.
- Responsible for keeping the warehouse clean and unload all incoming products and keep them organized in the warehouse.
Qualifications- Strong work ethic and detail-oriented.
- Ability to multi-task, prioritize, and manage time effectively.
- Excellent customer service skills including active listening, critical thinking, and desire to resolve customer concerns.
- Positive, upbeat attitude and ability to work on a team.