A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we'll give it right back. Sound pretty sweet? Then come join us!
Job Location Trek Store Madison West
Summary The Service Advisor is the primary point of contact between customers and the service department. This role evaluates repair needs, recommends appropriate services, and performs quick on-the-spot fixes to help get riders back on their bikes as quickly as possible.
The Service Advisor combines strong cycling knowledge with excellent customer service and organizational skills. Because this position involves frequent conversations with customers to diagnose issues and recommend solutions, we value genuine hospitality along with solid mechanical understanding.
Success in this role requires strong communication, leadership, and problem-solving abilities, as well as the confidence to guide customers through service options and ensure a positive experience from check-in to pickup.
A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we'll give it right back. Sound pretty sweet? Then come join us!
What you'll do The Service Advisor is the primary point of contact between customers and the service department. This role evaluates repair needs, recommends appropriate services, and performs quick on-the-spot fixes to help get riders back on their bikes as quickly as possible.
What you'll bring to the team Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task Fantastic hospitality-a warm, approachable manner, great listening skills, and a drive to help in any way you can-even on the toughest, busiest days Top-notch communication skills Impressive attention to detail and a love for tinkering 'til you figure it out Eagerness to learn the ins and outs of servicing bicycles A desire to continually learn proper service methods and new technologies Must be able to lift 55 lbs. or more regularly throughout the workday
Trek Benefits • Flexible and fun company culture • Competitive health care • PPO & HDHP medical plan options, Dental insurance, Vision insurance • Flexible Spending Accounts (FSA) • Free life insurance & optional term life insurance • Competitive vacation package • 401(k) with match and Employee Stock Ownership Plans (ESOP) • 12 weeks of maternity leave with 100% pay • Paid company holidays • Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs) • Employee discounts on all product • Deep partner retail discounts
We are an Equal Employment Opportunity ("EEO") Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
We are an E-Verify employer.
For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish E-Verify Right to Work Poster: English | Spanish
Trek Bicycle is a global leader in the design and manufacture of bicycles and related products. Trek believes the bicycle can be a simple solution to many of the world’s most complex problems, and is committed to breaking down the barriers that prevent people from using bicycles more often for transportation, recreation, and inspiration.
Our mission is to create products we love and take care of our customers. We value our team, making sure the best is on the field. We value new ideas from anywhere, inspiring others with our positive energy, dealing with reality to make the tough calls, and getting things done fast- turning ideas into reality.