At Extra Space Storage, if it matters to you, it matters to us! It is a really exciting time to be at Extra Space Storage! We got our start in 1977. Today we are a New York Stock Exchange-traded company leading the self-storage industry in more ways than one. But in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. We offer a fast-paced collaborative environment where each of us directly contributes to the company's success. Come join us and find out why so many of our employees recommend us as a great place to work.
Ready to Take the Next Step in Your Leadership Career?
We're excited to announce an opening for a Service Team Lead within the National Solutions Center!
This role is an opportunity to lead a high-performing team, help shape the future of our Service organization, and make a direct impact on both the employee and customer experience.
As a Service Team Lead, you'll play a key role in coaching and developing employees, driving operational performance, supporting change initiatives, and partnering across multiple teams to deliver exceptional service to our customers.
Why This Role?
As a Service Team Lead, you'll:
Lead and develop a team of Service employees through coaching, accountability, recognition, and performance management
Partner with Senior Agents, Workforce Optimization, QA, Learning & Development, Product, and Operations teams
Support an evolving omni-channel environment, including Kiosk, Click-to-Chat, Social Media, Email Response, Escalations, and traditional customer interactions
Analyze performance trends and use data to drive team results
Help create a positive, engaging culture focused on ownership, teamwork, and continuous improvement
Lead your team through operational changes while maintaining a strong customer experience
What We're Looking For
We're seeking candidates who:
Eligibility Requirements
To be considered for this opportunity, applicants must:
Preferred Qualifications
Why Consider a Team Lead Role?
This position provides the opportunity to expand your leadership skills, increase your organizational impact, and help shape the future of the National Solutions Center. If you're passionate about developing people, improving processes, and driving results, we'd encourage you to apply.
Interested in Applying?
Please speak with your Team Lead before submitting your application. They can support your growth, discuss your readiness for the role, and help guide you through the process. Team Lead approval is required to proceed with the interview process.
Know someone who would be a great fit?
Refer them through our careers website! You can also share the job posting directly from Workday to your social media networks. Leadership referrals pay $1,000!
If you are a current Extra Space employee, please apply through Jobs Hub in Workday.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applications Deadline: Applications will be accepted until the position is filled.