Service Support Supervisor

Linde plc

Houston, TX

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JOB DETAILS

SKILLS

Accounting, Commissioning, Customer Service Management, Customer Support/Service, Identify Issues, On Site Support, Past Due Accounts, Performance Reviews, Problem Solving Skills, Product Development, Reliability Engineering, Resolve Customer Issues, Sales, Technical Support, Time Management

LOCATION

Houston, TX

POSTED

4 days ago

You will provide support to customers in North America, ensuring a high level of customer service
Provide technical and trouble-shooting support to customers over the phone and occasionally on site as needed
Supports Technicians during Commissioning and On-Site Service interventions
In addition you will ensure optimum service levels and timely response to customer needs
Coordinates with Engineers in CSUSA and CSF to resolve technical issues and improve or solve reliability issues with equipment and machinery
Works closely with the After-Sales teams in Cryostar France on technical and service issues
Supports CSUSA-built products in all world regions by supporting, training and assisting Cryostar employees in regional offices
You will also contribute to CSUSA service revenue objectives by supporting spare parts, repairs and on-site service
Contributes input to Service Manager for performance reviews of field service technicians
Recommendations to Service Manager and Business Manager, alternative methods and solutions for service approach, customer offerings and implementation
Supports Quality, Accounting and Service Departments in order to meet any third-party compliance platform for on-site interventions
Lastly you will follow up with customers regarding unpaid invoices as needed due to unresolved technical support

Service Support Supervisor

Linde plc

Houston, TX

About the Company

Linde plc

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