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Service Support Representative
- Location: Cambridge, Massachusetts 02142
- Employment type: W-2 Hourly
- Work model: On-site
- Posted 4 weeks ago
- Job ID: JPC - 209607
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Job Description
Title: Service Support Representative
Location: Cambridge, MA 02142| On-site
Shift: M-F, 8 AM to 5 PM
Pay Rate: $34/hr on W2
Type & Duration: Contract to hire | 10+ months
Full Job Description:
As a Lead Service Support Representative, you will:
- Serve as the primary point of contact for laboratory service coordination, issue resolution, and escalations.
- Manage and process service work orders to ensure timely, accurate, and high-quality execution.
- Coordinate vendor services and schedule laboratory activities, including preventive maintenance, repairs, installations, decommissions, and other service-related activities.
- Support laboratory relocation projects by coordinating across Facilities, laboratory teams, vendors, and other stakeholders to ensure activities are completed on schedule.
- Partner with the Project Manager to coordinate and manage lab move requests and associated service activities.
- Support service-related issues and escalations, ensuring appropriate follow-up, timely resolution, accuracy, and quality of service.
- Follow established and approved procedures for high-dollar repairs, including issuing required purchase orders or authorization numbers, monitoring progress and ensuring appropriate follow-up through completion.
- Develop and maintain positive, professional working relationships with customers, service vendors, internal teams, and other key stakeholders.
- Maintain a high level of customer satisfaction and loyalty by leveraging customer feedback and survey results to identify opportunities for continuous improvement.
- Perform other appropriate duties and responsibilities as assigned.
Minimum Qualifications:
- Must possess a High School Diploma
- 2-3 years of Experience in a customer facing position
- Vendor Management experience ( ordering equipment, tools, items, etc.)
- Proficient PC skills and ability to effectively use Windows based software.
- Must be able to read, write and speak English
- Must display a high level of confidentiality
Preferred:
- Experience in Life Sciences or Healthcare environment preferred
- Project management experience preferred
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Job details
Job ID JPC - 209607
Location Cambridge, Massachusetts, United States
Work Model On-site
Employment Type W-2 Hourly
Job Type Contract
Experience 2-5 years
Industry Healthcare - Health Services
Pay Rate $29 - $34 (Hourly)
Posted September 17, 2026
Skills Vendor Management
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