Childcare, Coaching, Communication Skills, Driver's License, Employee Assistance Plan, Health Plan, Interpersonal Skills, Inventory Management, Leadership, Maintenance Services, Microsoft Office, Orthodontics, Payroll Tax, Problem Solving Skills, Record Keeping, Regulations, Safety Compliance, Safety/Work Safety, Schedule Development, Standards Development, Stock Purchase Plans, Team Lead/Manager, Time Management, Vision Plan
Teslas Service Shop Supervisors lead our service shop floor teams. In this role you are responsible for managing a team of Technicians and ensuring they provide exceptional service while maintaining operational efficiency in our service centers.
Responsibilities:
- Lead, coach, and develop a highly engaged team of Technicians to achieve service output goals.
- Maintain appropriate shop records and inventories and manage smooth workflow in the service center.
- Serve as the process leader for shop activities, ensuring work standards are defined and systemically improved with input from service technicians and the rest of the service center team.
- Partner with Service Manager and other key stakeholders to establish targets for quality, speed, and cost in line with customer and business needs.
- Monitor to ensure that all employees comply with safety regulations and the service centers safety program.
- Work with employees to manage schedules and resolve technical and personnel problems.
- Conduct regularly scheduled one-on-one developmental meetings with team members to facilitate professional development and monitor team training requirements.
Requirements:
- Bachelors degree or equivalent experience.
- Prior leadership experience (1-3 years) in a service-focused industry preferred.
- Automotive expertise is not required.
- Excellent communication, time-management, and problem-solving skills.
- Ethical execution of Tesla standards.
- Excellent interpersonal and communication skills.
- Able to work a flexible schedule including weekday and weekend overtime.
- Proficient with Microsoft Office Suite.
- Valid drivers license required.
Benefits:
Along with competitive pay as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Medical plans: Plan options with 0 payroll deduction.
- Family-building: Fertility, adoption, and surrogacy benefits.
- Dental: Including orthodontic coverage.
- Vision plans: Both have options with 0 paycheck contribution.
- Company Paid Health Savings Accounts (HSA) Contribution when enrolled in the High-Deductible medical plan with HSA.
- Healthcare and Dependent Care Flexible Spending Accounts (FSA).
- 401k with employer match.
- Employee Stock Purchase Plans and other financial benefits.
- Company paid Basic Life, AD&D, Short-term, and long-term disability insurance (90 day waiting period).
- Employee Assistance Program.
- Sick and Vacation time.
- Flex time for salary positions.
- Accrued hours for Hourly positions and Paid Holidays.
- Back-up childcare and parenting support resources.
- Voluntary benefits to include critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance.
- Weight Loss and Tobacco Cessation Programs.
- Tesla Babies program.
- Commuter benefits.
- Employee discounts and perks program.