Service Supervisor

Teslas Service Shop Supervisors lead our service shop floor teams. In this role you are responsible for managing a team of Technicians and ensuring they provide exceptional service while maintaining operational efficiency in our service centers.

Responsibilities:

• Lead, coach, and develop a highly engaged team of Technicians to achieve service output goals.
• Maintain appropriate shop records and inventories and manage smooth workflow in the service center.
• Serve as the process leader for shop activities, ensuring work standards are defined and systemically improved with input from service technicians and the rest of the service center team.
• Partner with Service Manager and other key stakeholders to establish targets for quality, speed, and cost in line with customer and business needs.
• Monitor to ensure that all employees comply with safety regulations and the service centers safety program.
• Work with employees to manage schedules and resolve technical and personnel problems.
• Conduct regularly scheduled one-on-one developmental meetings with team members to facilitate professional development and monitor team training requirements.

Requirements:

• Bachelors degree or equivalent experience.
• Prior leadership experience (1-3 years) in a service-focused industry preferred.
• Automotive expertise is not required.
• Excellent communication, time-management, and problem-solving skills.
• Ethical execution of Tesla standards.
• Excellent interpersonal and communication skills.
• Able to work a flexible schedule including weekday and weekend overtime.
• Proficient with Microsoft Office Suite.
• Valid drivers license required.

Benefits: Along with competitive pay as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans: Plan options with 0 payroll deduction.
• Family-building: Fertility, adoption, and surrogacy benefits.
• Dental: Including orthodontic coverage.
• Vision plans: Both have options with 0 paycheck contribution.
• Company Paid Health Savings Accounts (HSA) Contribution when enrolled in the High-Deductible medical plan with HSA.
• Healthcare and Dependent Care Flexible Spending Accounts (FSA).
• 401k with employer match.
• Employee Stock Purchase Plans and other financial benefits.
• Company paid Basic Life, AD&D, Short-term, and long-term disability insurance (90 day waiting period).
• Employee Assistance Program.
• Sick and Vacation time.
• Flex time for salary positions.
• Accrued hours for Hourly positions and Paid Holidays.
• Back-up childcare and parenting support resources.
• Voluntary benefits to include critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance.
• Weight Loss and Tobacco Cessation Programs.
• Tesla Babies program.
• Commuter benefits.
• Employee discounts and perks program.