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Service Supervisor

KOMATSU AMERICA CORP.

SALT LAKE CITY, UT

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JOB DETAILS
SKILLS
Best Practices, Communication Skills, Computer Skills, Computer Systems, Continuous Improvement, Contract Management, Customer Support/Service, Data Management, Data Quality, Diversity, Documentation, Driver's License, Interpersonal Skills, Komatsu Equipment, Leadership, Mentoring, Mine Management, Mining Equipment and Machinery, Needs Assessment, Parts Sales, Policy Implementation, Polymerase Chain Reaction (PCR), Product Support, Project/Program Coordination, Reconciliation, Regulations, Regulatory Requirements, Relationship Management, Safety Standards, Safety/Work Safety, Service Delivery, Staff Requirements, Time Management, Vehicle Fleets
LOCATION
SALT LAKE CITY, UT
POSTED
30+ days ago
Job Description
 
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Service Supervisor
 
Posting Start Date:
  
  4/16/26
 
Job Location (Short):
  
  Elko, Nevada, USA, 89801  | Gillette, Wyoming, USA, 82718  | Safford, Arizona, USA, 85546  | Salt Lake City, Utah, USA, 84104  | Virginia, Minnesota, USA, 55792
 
Requisition ID:
  
  35523
 
Onsite or Remote:
  
  Onsite Position
 
Join Komatsu and Be Part of Something Big!
 
Job Overview
 
Key Job Responsibilities
 
* ZERO Harm Safety Commitment for onsite customer performance. Build effective relationships with all applicable mining personnel.
* Manage full-time mechanics on site and Cummins Technician on the 980 RAMP contract. Manage relationships with service admins, parts team, and sales team to meet customer expectations.
* Coordinate with local regional product support staff and direct field mechanic activities to ensure maximum customer support and machine availably. Callouts and variable manpower requirements.
* Coordinate timely and accurate Machine availability reporting and reconciliation with customer. Schedule PM's and PCR's for the 980 Fleet.
* Provide leadership and mentoring for the hourly craftsmen and superintendents/leads working on the project. Coordinate and schedule training for these employees.
* Provide timely and accurate reports to track and report impact of business function and Continuous Improvement activity, develop daily, weekly, monthly reports as required.
* Work full time from Morenci Mine Site to support 980 Fleet and RAMP Contract. Make sure work is being done safely, quality program is followed, and timelines are being met.
 
Qualifications/Requirements
 
* Comprehensive knowledge of mining equipment, applications, and maintenance best practices acquired through 3 to 5 years of service industry experience.
* Proven interpersonal and communication skills capable of engaging with mining site managers, Komatsu employees, and external partners effectively and diplomatically.
* Ability to understand customer needs clearly, balancing corporate objectives with client requirements to deliver optimal service solutions.
* Proficiency with computer systems for reporting, scheduling, and communication purposes, ensuring accurate documentation and data management.
* In-depth understanding of federal and state occupational safety standards, including Department of Transportation (DOT) regulations, with a strong ability to implement safety policies.
* Demonstrated strong personal commitment to safety and a track record of promoting a safety-first culture within teams.
* A clean, valid driving record to meet operational and legal requirements for on-site and off-site travel.
 
Additional Information
 
This position is based full-time at the Morenci Mine Site and requires a candidate able to work onsite to effectively lead service operations. Komatsu West is committed to creating an inclusive and supportive workplace that values diversity and equal opportunity. We encourage applicants from all backgrounds and experiences to apply.
 
Diversity and Inclusion Commitment
At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions.We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose.We are authentic, ambitious, and innovative in our pursuit of Diversity and Inclusion.United, we are on a journey towards a sustainable future that creates value... For f
ull info follow application link.
 
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
 
 
 
 

About the Company

K

KOMATSU AMERICA CORP.