ABOUT THE ROLE
The Service Supervisor is responsible to manage Service as it pertains to our dealers and customers. The Service Supervisor will maintain a level of efficiency in the production of our homes.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Evaluate and resolve problems that may need advice of supervisor.
- Phone interaction and customer relations with dealers, contractors and customers.
- Inspections - State, Legal and Consumer.
- Hire, lead, coach, supervise and mentor all Service staff.
- Approve all incoming invoices for payment.
- Responsible for all contractors and their service performance.
- To see that all service requests are dealt with as effeciently and quickly as possible.
- Assist Service Coordinator with difficult parts orders and work orders.
- Conduct consistent service meetings.
- Handle state inquiries and legal service problems, and coordinate scheduling of all work necessary to resolve SAA and legal service problems.
- Review all cash settlement offers before they are accepted and approve all cash settlement check requests.
- Review all Service Technician expense reports.
- Review all contractor bills.
- Make follow up calls to customers to make sure the service was done to their satisfaction. If not, have them put in writing what is left to do.
- Evaluate the time each service technician or contractor takes to make each repair.
- Review service reports: 1) frequency reports of service performed in 30 day intervals; 2) service technician schedules; and 3) unscheduled service.
- Make sure service files are complete and accurate.
- Work with production to assure high quality standards.
- Communicate with Dealers service policies and procedures.
- The ability to travel on occasion
MINIMUM QUALIFICATIONS
- 2 -3 year's experience in a Service Manager position
- Construction experience in repair and installation of framing, plumbing, electrical, roofing, drywall, etc.
- Ability to walk, climb and lift loads of at least 50 lbs.
- Valid drivers license
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
- Team building/leadership skills
- Always maintain a professional appearance
- Ability to multi-task in a fast paced environment
- Ability to prioritize tasks, attention to detail and self-management
- Effective planning and organization skills
- Consistently provide excellence in Customer Service
- Strong communication skills, patience and empathetic outlook