Service Supervisor

We are seeking a motivated, organized, service-driven Service Supervisor to oversee daily service operations and ensure high-quality customer support. Coordinate with warehouse, inventory, and administrative teams to ensure smooth operations and timely order fulfillment.

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance

Service Supervisor
Full-Time | On-Site
Monday through Thursday
 
Position Overview
We are seeking a motivated, organized, service-driven Service Supervisor to oversee daily service operations and ensure high-quality customer support. This position focuses exclusively on service delivery, route performance, customer satisfaction, and leading service personnel. The ideal candidate thrives in a fast-paced environment, builds strong customer relationships, and ensures our service delivery is accurate, timely, and consistent with company standards.

Key Responsibilities
Customer Relationship Management

• Serve as the primary point of contact for key service accounts. 
• Conduct regular account reviews, audits, and customer satisfaction visits. 
• Resolve service issues quickly, professionally, and effectively. 
• Maintain strong customer relationships built on reliability, communication, and service quality. 

Service & Operations Management

• Oversee daily service routes, schedules, and driver/technician performance. 
• Ensure accurate product pickup, delivery, inventory rotation, and order completion. 
• Monitor route metrics including on-time delivery, product levels, quality standards, safety procedures, and compliance. 
• Train, coach, and support service personnel in customer service and operational best practices. 
• Coordinate with warehouse, inventory, and administrative teams to ensure smooth operations and timely order fulfillment. 
• Conduct route ride-alongs and field inspections to evaluate service quality and operational efficiency. 

Team Leadership

• Support hiring, onboarding, training, and performance evaluations for service employees. 
• Lead by example in professionalism, communication, and work ethic. 
• Provide coaching, corrective action, and ongoing development for service team members. 
• Foster a positive, team-focused work environment that prioritizes safety, service quality, and accountability. 

Qualifications

• 5+ years of experience in service operations, route/service supervision, or a similar customer-facing role. 
• Strong communication and interpersonal skills. 
• Ability to solve problems quickly, safely, and professionally. 
• Comfortable assisting with physical work when needed (product handling, audits, inventory checks, etc.). 
• Valid driver’s license with a clean driving record. 
• Experience with scheduling or route management software preferred. 

Key Traits for Success

• Self-motivated and dependable. 
• Excellent relationship builder. 
• Highly organized with strong attention to detail. 
• Hands-on leader willing to support the team in the field. 
• Positive attitude with a customer-first mindset. 

Compensation & Benefits

• Base salary + performance bonus 
• Health, dental, vision 
• Paid time off 
• Retirement plan options 
• Company uniforms, etc.