Service Specialist (West Henrietta, NY)

Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS. Paladin Consulting is currently hiring a Service Specialist to join our team working onsite at our client's office located in Rochester, NY.

Paladin Consulting is currently hiring a Service Specialist to join our team working onsite at our client's office located in Rochester, NY.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: Service Specialist
Work Location: Rochester, NY
Duration: 4 month contract with option to extend
Hours: Monday-Friday 8:30am-5pm EST
Education/Experience Required: Associate degree 

Job Description & Responsibilities :

• Delivers quality service to clients who are utilizing the HireRight system for background checks / screening.
• They interact via phone, email, chat, and other avenues.
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
• Develops and maintains an intermediate working knowledge of one or more client products, as well as industry policies and procedures.
• Identifies opportunities for process improvement and works with leaders to implement.
• Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Documents all interactions.
• Serves as a mentor for less experienced teammates.
• Performs data input, maintaining strong prioritization and organization.

Skills & Qualifications :

• Associate degree or higher
• 2 years or more customer service experience
• Comfortable with high-volume outbound/inbound calling
• Confident, clear, and professional phone presence
• Experience in customer outreach
• Resilient and motivated by goals and metrics

For more information or to view other opportunities, visit us at www.paladininc.com.

Paladin Consulting is an EEOC employer.