Highlights
Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS. Follows up on outstanding items to issue completion in compliance with established Service Level Agreements.
Numbers & Facts
| Location | West Henrietta, NY |
| Industry | Staffing/Employment Agencies |
| Salary | $18–$20 Per Hour |
| Company Size | 10,000 employees or more |
| Year Founded | 1956 |
| Website | https://nescoresource.com/ |
Description
Responsibilities :
- Delivers quality service to *** clients who are utilizing the HireRight system for background checks / screening.
- They interact via phone, email, chat, and other avenues.
- Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
- Develops and maintains an intermediate working knowledge of one or more *** products, as well as industry policies and procedures.
- Identifies opportunities for process improvement and works with leaders to implement.
- Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
- Documents all interactions.
- Serves as a mentor for less experienced teammates.
- Performs data input, maintaining strong prioritization and organization.
Qualifications:
2 years or more customer service experience
Comfortable with high-volume outbound/inbound calling
Confident, clear, and professional phone presence
Experience in customer outreach
Resilient and motivated by goals and metrics
Job Sumary:
Responsibilities : &n...
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Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Benefits
Paid Sick Days, Parking, Performance Bonus, Employee Referral Program
About Company
Companies need talent. You want job opportunities.
That’s where we come in. We create meaningful connections between companies and candidates, and we’ve been doing it for over 65 years.
Our national workforce solutions include contract, contract-to-hire, direct placement services, and managed services for a variety of industries.
We employ specialized recruiters focused in Engineering, Information Technology, Accounting & Finance, Administrative & Customer Service, and Manufacturing & Distribution.
When you need to find a job, we're your partner.
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