Service Specialist

Summary

Customer service is our number one priority. Our Service Specialists are not just cashiers. Our Service Specialists are required to perform the following:

1. Provide an enthusiastic greeting to all customers upon entering the store or on the phone.
2. Get to know your customers and use their name.
3. Go out of your way to make customers feel important and valued.  Give 100% attention to customers.
4. Move quickly to provide fast service.
5. Offer suggestions and promotions.
6. Thank customers for their business and invite them back.

Without our customers we would not be in business. It’s imperative they receive 100% of our attention and we show appreciation for their business.

Additional Essential Duties and Responsibilities

• Cash Handling
• • Rings up all sales showing amount due; responsible for all cash including monies received and disbursed during the assigned shift, in the form of cash, credit cards, or any other acceptable form of payment
  • Responsible for suggestive selling products or merchandise to customers
  • Rings up credit card sales and processes credit cards according to company and credit card guidelines
  • Makes routine cash drops to the safe, as identified in company Cash Handling Policy. 
  • Maintain a minimum cash drawer according to company policy.
  • Scan or ring up all merchandise
  • Complete end of shift paperwork with accuracy, including adding and subtracting, and verifying lottery tickets
• Cleaning and Housekeeping: Inside

• o    Restrooms: clean toilet, sink, mirror, walls, and ceiling.  Keep clean and odor free.  Soap towels and toilet paper stocked.
• o    Floors: Sweep and mop store floors, keep free of trash, spills, and stains; rugs swept and free of trash
• o    Shelves:  Clean and dust free; maintain shelf labels as needed; merchandise clean and dust free; assist with store resets including removing product from shelves, move shelving, etc.
• o    Coolers:  Clean doors and shelves, keep free of stains and spills
• o    Trash Cans:  Emptied, clean and bags tucked out of site
• o    Doors & Windows:  Clean and free of dirt and smudges
• o    POS Counter Area:  Clean and organized; free of trash
• o    Coffee and Fountain Area:  Clean, free of spills and trash
• o    Clean and organize stockroom and cooler

• Cleaning and Housekeeping: Outside
• • Parking Lot:  Sweep and free of all trash, oil, gas spots, cigarette butts, and weeds
  • Fuel Island: Clean dispenser pumps and nozzles, fill windshield washer buckets; squeegies and towels on all islands
  • Sidewalks:  Clean, stain and trash free
  • Trash Cans:  Clean, not overflowing, and bags tucked
  • Car Wash:  Sweep inside

Additional Essential Duties and Responsibilities Continued

Merchandising

• • Stock, front, and face all merchandise
  • Stock fountain, cooler, and freezer
  • Sales Counter: Proper Cig. display, products priced
  • Bag Ice 
  • Brew Coffee 
  • Stock lottery supplies and cigarettes 
  • All merchandised priced 
  • No out of date merchandise 
  • Control inventory and protects company assets. 
  • Cooler fronted and labels faced  
  • Move and build displays 
• Miscellaneous
• • Responsible for securing proper customer identification as required by state and federal law on all restricted products including:

• Tobacco
• Alcohol
• Lottery
• Responsible for clocking in and out, which accurately indicates the hours worked

• • Responsible for checking in vendors using handheld scanner, and gas deliveries
  • Regular and Predictable attendance

• • Honest, ready, and willing to perform duties and assigned tasks as assigned by members of management
  • Must have a neat and well groomed appearance