Service Specialist

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Opensity Solutions is seeking a qualified candidate for the position of Service Specialist. Service Specialists provide a variety of support within our client locations. They cross train in multiple service areas such as filing, reception, hospitality, records, copy, mail, or other positions as applicable. Service Specialists are expected to provide support to all requests and flex services with a "can do" attitude and philosophy. This position requires a team player mentality, ability to deliver on service commitments timely, and communication skills both with our internal team and our client staff.

Essential Job Functions 

Office Services Support

• Oversee daily office services functions, including mail, shipping, copying, printing, scanning, and document handling.

• Perform critical print services, including proficient copying, rigorous quality control checks, meticulous record log maintenance, precise binding, hole punching, stapling, and basic copier maintenance. 

• Facilitate essential mail services, encompassing accurate sorting and distribution of interoffice mail, timely execution of internal mail runs, and proficient operation of postage equipment for outgoing mail processing. 

• Manage outgoing shipments, courier requests, and vendor coordination.

• Demonstrate a strong attention to detail and commitment to delivering high-quality work.

• Maintain a clean, organized, and professional office environment.

• Assist and provide backup to Catering/Hospitality and Reception team members when needed.

• Other duties as assigned.

Client Experience 

·       Ensure warm and personalized interactions with all stakeholders, creating lasting impressions which reflect the company's commitment to exceptional service. 

·       Anticipate guest needs and preferences, proactively helping and providing personalized recommendations to enhance their stay. 

·       Continuously monitor guest feedback and reviews, identifying areas for improvement and implementing corrective actions to enhance guest experiences. 

Position Requirements

·       High school diploma or equivalent.

·       Minimum 1 year of experience.

·       Ability to understand client inquiries and provide timely, effective responses.

·       Experience in using Microsoft Office products and applications.

·       Understands the importance of delivering added value to clients.

·       Team player who can keep a positive attitude, motivate peers, and build relationships.

·       Ability to maintain confidentiality and security of any client information.

·       Displays a pleasant and cheerful disposition at all times.

• Experience in a law firm, corporate office, or professional services environment preferred.

• Ability to lift or move 40 lbs. or greater

• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs

• Ability to walk, bend, kneel, stand or sit for an extended period of time

• Ability to work overtime as needed

·       Hours are 8am to 5pm, Monday through Friday, with a 1-hour unpaid lunch.

Compensation

The Compensation range for this role is up to 25.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Benefits

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. 

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. 

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. 

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.