Summary
Under the supervision of the Service Shop Manager, The Service Shop Supervisor is a key leadership role within the Service Shop Department, working in equal partnership with the Service Parts Supervisor to manage the day-to-day flow of cart processing, repair, and assembly. This position oversees the operations related to used, remanufactured, and new shopping carts, ensuring quality, efficiency, and safety in all work areas within the Service Shop Department. This role actively collaborates with the Service Parts Supervisor, Service Shop Manager, and Division Plant Manager to coordinate inventory, and production needs, and plays a critical role in managing labor, scheduling, and job assignments.
Duties and Responsibilities
PERSONNEL
- Assists in hiring, disciplinary actions, Terminations for personnel within department.
- Review of weekly timecards within department.
- Assists in proper allocation of hours and overtime.
- Proper scheduling of personnel to meet work demands in both departments.
- Safety and waste management training of personnel.
- Provide on-the-job supervision and ensure adherence to safety protocols and waste management procedures.
PARTS HANDLING
- Salvage and return all usable parts from incoming carts (e.g., wheels, plastic seats, handles, wire parts) to the Parts Department.
- Ensure all security wheels are salvaged appropriately.
USED CART DEPARTMENT
- Oversee accurate identification, classification, and tracking of carts.
- Maintain customer-owned "Pool Carts" and Peggs-owned inventory.
- Supervise cart service procedures and ensure effective use of labor and materials.
NEW CART DEPARTMENT
- Supervise plastic basket production and final cart assembly.
- Maintain proper storage procedures for newly assembled carts.
OTHER DUTIES AND RESPONSIBILITIES
- Conduct regular inspections and basic maintenance of shop equipment.
- Ensure cleanliness and organization of storage areas, work zones, and common areas.
- Open and close shop as required.
- Communicate with plant and service shop management to align workloads and labor distribution.
- Collaborate on projects and process improvements as assigned.
Accountabilities
- Accurate documentation of all cart models, quantities, and conditions.
- Timely completion of work orders and adherence to delivery deadlines.
- Safe and organized handling of department assets and inventory
Job Specifications
- Skilled in reading, writing, and arithmetic. Knowledge of Spanish language is a plus.
- Limited office equipment experience; telephone, calculator, fax. Computer and email experience may be required.
- Minimum 3-year ' experience in cart maintenance or comparable trade.
- Minimum 3-year of warehouse or order processing experience.
- Past positive leadership or management experience.
- High school education.
Physical Demands
- Regular lifting of up to 70 lbs (20-40 times/day); lighter items up to 10 lbs (up to 100 times/day).
- Pushing/pulling carts (up to 15 carts, 65 lbs each) and using pallet jacks (up to 30 times/day).
- Frequent bending, stooping, twisting, walking, grasping, and tool handling (2-3 hours/day).
- Occasional welding and painting (up to 1 hour/day).
- Work involves long hours (8-10 hours/day; up to 12 hours as needed) and weekend availability based on workload and weather.
Working Conditions
OUTSIDE ENVIRONMENT - Daily exposure to natural outside conditions. Various job requirements expose employee to early morning conditions as well as afternoon conditions. Occasional exposure to water, chemicals, and steam from steam cleaning operations. Occasional exposure to welding fumes and flash. Occasional exposure to aerosol paint and cleaning chemicals.