Primary Talent Partners has a new contract opening with our large energy client here in Charlotte, NC. This is a
part-time, 12-month Service Scheduling Administrator role, working 22+ hours, FULLY REMOTE after training. Please review the details below carefully before applying.
Pay:$22.00 - $24.00/hr; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment.
Service Scheduling Administrator (SSA)
Part-Time | Fully Remote After Training
Important Candidate Requirements
Candidates must have experience in SAP and C4C Mobility.
Training Schedule:
- 6 weeks
- Monday through Friday
- 3:30 PM to 9:30 PM
- Subject to change depending on call volume and outages
Please Note: Training will be conducted five days per week in the office.
Work Schedule After Training
Work Arrangement: Fully Remote
Hours:
- 22+ hours per week (Part-Time)
- The expected hours after training could exceed 36 if the selected individual is available
Schedule Coverage:
Shift Options:
- 7:00 AM to 6:00 PM
- 2:00 PM to 10:00 PM
Position Purpose
The Service Scheduling Administrator (SSA) is responsible for assigning, routing, and adjusting workloads of field service personnel in daily operations for all customer service and company committed work.
The SSA answers a variety of inbound technicians, first responders, and emergency customer calls. This position should be able to handle calls that may require additional research and follow up.
The SSA must be analytical, use judgment, and have problem-solving skills that resolve customer inquiries in a timely and accurate manner.
This position covers after-hours technician support and maintains 24/7/365 coverage of customer emergency calls.
Nature and Scope
The Planning & Progression department is a centrally-led and regionally-executed operation responsible for receiving, routing, and assigning all orders for the Natural Gas Business Unit.
This position requires comprehensive knowledge of field operation workflow and independent judgment in order to optimize workloads when the operational environment changes.
This position will require the ability to assess the nature of service call or emergency and employ appropriate human relations skills in order to fulfill the accountabilities in a competent manner.
Key Responsibilities
- Responsible for scheduling service work and emergency response to a 3-state service area which operates on a 24/7/365 schedule.
- On average, receives approximately 56,000 emergency calls on an annual basis.
- Responsible for monitoring work flow for approximately 350 Service Technicians.
Education Requirement
- High School Diploma or GED
Position Highlights
- Part-Time Opportunity (22+ Hours)
- Fully Remote After Training
- Six Weeks of Onsite Training in Charlotte, NC
- Weekend and Holiday Coverage Required
- Experience with SAP and C4C Mobility Required
- Opportunity to support a 24/7/365 operation serving a 3-state service area
- High School Diploma or GED Required
Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com
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