| Location | Florence, KY |
Tom Gill Chevrolet is in need of a part-time Business Development Center (BDC)
Representative at our Florence, KY location.
The BDC Representative manages inbound and outbound customer communications via phone,
email, and text. Their main goal is to convert leads into confirmed showroom or service
appointments for the sales and floor teams rather than closing deals in person.
Key Responsibilities
Answer Inbound Inquiries: Respond quickly to phone calls, website leads, and chat
messages regarding product availability, pricing, and basic details.
Execute Outbound Follow-Ups: Contact unsold prospects, online leads, and past
customers using structured communication sequences.
Book & Confirm Appointments: Schedule showroom or service visits and run reminder
calls to reduce no-show rates.
Update CRM Systems: Log accurate customer data, notes, and interaction histories after
every call or message.
l Hand Off Clients: Introduce confirmed appointments to the floor sales or service team for
Job Requirements
Communication Skills: Clear, confident phone voice and professional written
communication for emails and texts.
Tech Literacy: Comfort using computer systems, multi-line phone tools, and customer
relationship management (CRM) software.
Education & Experience: High school diploma or equivalent; prior customer service,
telemarketing, or dealership experience is a strong plus.
Work Ethic: High energy, strong multi-tasking skills, and resilience in a fast-paced
environment