Benefits:- 401(k) matching
- Company parties
- Competitive salary
- Dental insurance
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
SERVICE REPRESENTATIVE - Yard / Warehouse Support
ROLE PURPOSE
Supports safe, accurate, and efficient yard and warehouse operations by handling material, preparing customer orders, maintaining work areas, and assisting customers and coworkers at the branch.
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Primary ownership | Yard organization, material handling, order staging, loading/unloading, and branch housekeeping
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Works closely with | Account Coordinators, Field Specialists, Fabrication Specialists, Inventory, Purchasing, and branch management
ESSENTIAL DUTIES
· Receive, unload, count, and place incoming material in the location directed by Inventory or branch management; promptly report shortages, overages, or visible damage.
· Pull, stage, label, and assemble customer orders using the approved sales order, pick ticket, transfer, or other source document.
· Verify item identity and quantity before material is released for pickup, delivery, transfer, or fabrication; escalate discrepancies rather than making undocumented substitutions.
· Safely load and unload customer, vendor, and company vehicles using only equipment the employee is trained and authorized to operate.
· Assist customers courteously during pickup and direct pricing, credit, order-change, and product-selection questions to the Account Coordinator or sales team.
· Return stock and tools to their assigned locations and help maintain clear aisles, organized racks, clean shop areas, yard areas, and concrete surfaces.
· Inspect assigned tools and material-handling equipment before use and report damage, defects, or maintenance needs immediately.
· Complete required receiving, staging, loading, transfer, and equipment documentation accurately and on time.
· Maintain working knowledge of commonly handled products so items can be identified, stored, and handled safely.
ACCOUNTABILITY & PERFORMANCE EXPECTATIONS
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Order accuracy: Material pulled and staged matches the approved document, with discrepancies reported before release.
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Safe material handling: Loads are handled with the correct equipment and methods without preventable damage or unsafe conditions.
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Yard readiness: Assigned work areas, tools, and staging locations remain clean, organized, and ready for use.
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Documentation: Required counts, receipts, load records, and issue notes are complete and timely.
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Customer handoff: Customers receive prompt, professional assistance and are directed to the correct team member when a request is outside this role's authority.
MINIMUM QUALIFICATIONS & JOB REQUIREMENTS
· Previous yard, warehouse, material-handling, or customer-service experience is preferred.
· Ability to identify, count, organize, and safely handle industrial and oilfield products.
· Ability to use a cell phone, tablet, barcode device, and basic computer applications used by GSS.
· Ability to follow written and verbal instructions and complete basic operational documentation.
· Strong communication, teamwork, follow-through, and organizational skills.
· Valid driver's license and an acceptable driving record when operation of a company vehicle is assigned.
· Reliable transportation to and from work and the ability to work assigned hours.
Physical requirement note: The employee must be able to perform the essential functions of the position, including lifting and handling materials weighing up to 50 pounds, with or without reasonable accommodation.