Mac Haik Ford Pasadena is looking for a friendly and reliable Service Receptionist to join our service department team.
As a Service Receptionist, you will be the voice of our dealership — answering calls, assisting customers, and scheduling service appointments. We are looking for someone with excellent communication skills, a professional attitude, and a passion for providing outstanding customer service.
Key Responsibilities:
- Answer incoming calls promptly and professionally
- Schedule service appointments and update appointment calendar
- Direct calls to appropriate departments or personnel as needed
- Perform basic data entry and update customer information
- Provide excellent customer service over the phone and in person
- Support the service team as needed with administrative tasks
Qualifications:
- Previous customer service or receptionist experience preferred
- Strong communication and interpersonal skills
- Professional and courteous phone etiquette
- Ability to multitask and stay organized in a fast-paced environment
- Basic computer skills (Outlook, Word, appointment systems)
- Dependable, punctual, and team-oriented