Service Project Manager

W&M Fire Protection is a full-service fire protection contractor with complete design installation and fabrication capability. W&M has proudly served the tri-state and New England areas for over 30 years and offers a challenging and rewarding work environment.As part of the Davis-Ulmer Family of Companies we believe that investing and empowering our employees as leaders we will develop an organization that delivers innovative solutions and services that create a superior customer experience. The unique blend of our leaders abilities and the ownership of their work combined with our culture and values creates something that is simply described as the Davis-Ulmer difference.Due to continued growth we are seeking a motivated and customer-focused Service Project Manager to support and grow our service business in Hawthorne NY. This role combines project management coordination and field engagement to help expand repair work and deliver value-added solutions to our customers.If you are organized proactive and energized by closing opportunities while delivering excellent service this role offers strong growth potential within a stable service-driven organization.What Youll DoManage Service Oriented ProjectsDevelop project schedules & communicate directly with customersDeliver projects on time & budgetWork closely with sales professionalsAccurately track field labor progress & performanceOrder & manage project materialsCustomer Relationship ManagementConduct on-site customer surveys and assess job requirementsAddress customer questions and provide consultative solutionsService Department Operations & SupportAssist sales team with site visits take-offs & develop project budgetsCoordinate special job requirements with customers and internal teams What Success Looks LikeMaintain scheduled work & expected performancePositive engagement with customers & office teamsConsistent daily follow-up activityPositive customer feedback and retention What You BringStrong interpersonal and communication skills written and verbalConfidence handling customer conversations in person and by phoneHighly organized with strong time management skillsDetail-oriented with accurate documentation habitsSelf-motivated and results-drivenAbility to quickly learn product and service offeringsProfessional customer-first mindset Education & ExperienceHigh School Diploma or GED requiredAssociates degree preferred1-3 years of project management service industry trade or customer-facing experience preferredExperience in service-based or technical environments is a plus Work EnvironmentPrimarily office-based with moderate noise levelsRequires travel to customer locations for on-site surveysOccasional exposure to active job sites including dust fumes and elevated noise levelsWhy ChooseDavis-Ulmer Family of CompaniesCompetitive Compensation We offer competitive pay rates for experienced professionals ensuring your skillsare recognized and rewarded appropriately.Comprehensive Benefits Package Enjoy an industry-leading benefits package that includes medical dental vision andadditional perks ensuring your health and well-being are taken care of.Strength of the Family  The Davis-Ulmer Family of Companies with over 30 locations across the East Coast and Midwest epitomizes the strength of a team-first mindset. Embracing a culture of collaboration we unite to share knowledge resources and best practices across our network of branches. This collective approach strengthens us as a cohesive group amplifying our impact far beyond what any individual business unit could achieve alone.Backed by APi Group As a subsidiary of APi Group a publicly traded multi-billion-dollar corporation headquartered in Minnesota we provide the financial stability and support needed for success.Benefit from world-class training and leadership development opportunities backed by a powerhouse in the Fire Life Safety & Security industry.Long-Term Career RelationshipsMany of our employees have been with us for 20 years We believe in investing in the right people fostering enduring professional relationships that benefit both individuals and the company alike. Join us and become part of a community where your dedication is recognized and valued for the long term.Values Match We prioritize hiring individuals whose values align with ours. Our commitment to value-driven recruitment is a cornerstone of our PeopleTalent Development Operating Code.Davis-Ulmer offers a competitive benefits package which includes health dental and vision insurance a 401K match program employer funded profit-sharing plan and a variety of voluntary benefits.DAVIS-ULMERS ENDURING PURPOSE To protect what people value most.All offers of employment are expressly contingent upon the satisfactory completion in accordance with Company policy of a pre-employment drug screening and background check.Equal Opportunity Employer including disabled and veterans.