Service Project Coordinator

Service Project CoordinatorCollege Station TXAmerican Fire Protection Group AFPG is a people-first company with a proven track record of investing in our teammates. Our purpose of Building Great Leaders" is at the forefront of everything we do.AFPG is powered by APi Group - a global market-leading business services provider of safety and specialty services in over 500 locations worldwide. Being a part of an organization like APi Group has many benefits including highly competitive pay industry leading benefits and perks and extensive learning and development opportunities.We often hear companies claim they are a family" not just a company." We strive to be a company that prioritizes the family YOU already have waiting for you at home. Creating a healthy work-life balance and ensuring everyone makes it home safely is our top priority.Benefits We OfferComprehensive Insurance coverage - Health Dental Vision and More401k Plan - Matching Employee Stock Purchase PlanProfit Sharing PlanFlex Spending FSA and HSAWellness ProgramEmployee Assistance ProgramIndividual Development Plan IDP - Define your career goals and create a plan that make the goals attainableGrowth opportunities through company sponsored leadership development courses and trainingsPaid Time Off PTOPaid HolidaysParental Leave Paid Pregnancy Medical LeaveTuition ReimbursementAnnual Discretionary Bonuses Employer Paid Life InsuranceService Project Coordinator PositionThe primary purpose of the Service Project Coordinator position is to organize coordinate and facilitate successful service projects between customers and field technicians. This role serves as a key point of contact throughout the service process ensuring work is scheduled efficiently parts and materials are available technicians have clear assignments and customers receive timely professional communication.The Service Project Coordinator is responsible for coordinating service schedules ordering and receiving necessary parts and dispatching work to technicians. They monitor project progress review completed technician work for accuracy and completeness resolve scheduling or service issues and prepare service invoices in a timely manner.Success in this role requires strong customer-service skills excellent organization attention to detail and the ability to manage multiple priorities in a fast-paced environment. The Service Project Coordinator works closely with customers technicians vendors and internal team members to provide a smooth service experience while continuously identifying opportunities to improve responsiveness communication and overall customer experience.This position has a salary range of 25 - 30 per hour depending on experienceJob ResponsibilitiesServe as the primary point of contact for customers throughout the service-project process.Receive review and coordinate incoming service requests.Schedule service work with customers based on project requirements technician availability and customer priorities.Dispatch service technicians and provide complete work-order details site information and required materials.Coordinate technician schedules to support timely efficient completion of service projects.Order track receive and organize parts equipment and materials needed for scheduled work.Communicate with vendors and suppliers regarding pricing availability delivery status and order discrepancies.Confirm that required parts and materials are available before scheduling or dispatching work whenever possible.Monitor open service projects work orders schedules and customer commitments to ensure progress remains on track.Maintain accurate records of customer communications estimates work orders parts orders schedules and project status.Review technicians completed work orders service reports labor entries and material usage for accuracy and completeness.Follow up with technicians to resolve missing information incomplete documentation or customer-related issues.Coordinate changes to project scope scheduling materials or customer requirements as needed.Communicate project updates scheduling changes delays and completion status promptly and professionally to customers.Address customer questions concerns and service issues with urgency and professionalism.Prepare and draft service invoices using accurate labor materials travel and other applicable charges.Verify that completed work and supporting documentation are sufficient for timely and accurate billing.Work closely with service leadership technicians accounting sales and other internal teams to support project success.Identify opportunities to improve scheduling communication documentation workflow efficiency and the overall customer experience.Maintain a high standard of customer service while managing multiple projects and priorities in a fast-paced environment.Job QualificationsHigh school diploma or GED required associate degree technical training or equivalent work experience preferred.Five or more years of experience in customer service service coordination dispatching project coordination office administration or a related role.Strong customer-service skills with the ability to communicate professionally and effectively with customers technicians vendors and internal team members.Proven ability to manage multiple service requests schedules priorities and deadlines in a fast-paced environment.Maintains a positive professional and customer-focused attitude when working with customers technicians vendors and internal team members.Demonstrates a collaborative solution-oriented approach when addressing scheduling changes service issues and customer concerns.Strong organizational skills attention to detail and follow-through.Experience scheduling and dispatching field technicians or coordinating service appointments.Proficiency with Microsoft Office applications especially Outlook Excel and Word.Ability to learn and effectively use service-management dispatching ERP CRM and invoicing software.Ability to review technician work orders labor entries material usage and service reports for completeness and accuracy.Strong problem-solving skills and the ability to resolve scheduling conflicts customer concerns and service-related issues promptly.Ability to work independently while collaborating effectively with a service team.Reliable attendance and the ability to maintain confidentiality regarding customer employee and company information.Strong computer and phone skills.Ability to communicate effectively both verbally and in writing.Valid drivers license in accordance with company policy required.Able to pass a post-offer drug test and background check.Please visit www.afpgusa.comcareers for more information or to see all job openings.American Fire Protection Group is an equal opportunity employer. Qualified minorities women veterans and individuals with disabilities are encouraged to apply.All qualified applicants with American Fire Protection Group and its subsidiaries will receive consideration for employment without regard to race color religion sex sexual orientation and gender identity national origin or status as a qualified individual with a disability or protected veteran.