Service Product Manager

• Represents service on cross functional product development teams, assist in the development and successful implementation of new product introduction plans.• Creates and maintains parts and service materials and literature including service manuals, bulletins, and parts lists• Assists with service dispatch team• Reports on Parts Business sales and trends including customers and parts. Develops programs to support and profitably grow parts business.• Develops price strategies for parts, service, planned maintenance, and installations.• Monthly analysis of warranty data, seeks trends and product improvement opportunities, warranty cost improvement through claim data, repeat repairs.• Develops specific warranty reports required by specific customers• Manage and updates the Scotsman Service Website

• Fulfill the financial control and risk management responsibilities inherent in the position.