Service Product Manager

Compensation Range:

Job Title: Service Product Manager – Americas

Company: Munters Corporation

Location: Amesbury, MA (Hybrid)

About Us: Munters is a global leader in climate solutions for mission-critical processes. We offer innovative, efficient and sustainable solutions for customers in industries where controlling indoor humidity, temperature and energy efficiency is mission-critical. Climate control systems often account for a large percentage of the energy consumption in many of our customers’ operations. With an optimal climate system, we can help them to more efficiently use energy or water resources, and thereby reduce their climate and environmental impact. Sustainability is an important part of Munters’ business strategy and value creation. We pride ourselves on fostering a dynamic and inclusive work environment where our employees are valued members of the team and are given meaningful projects to work on.

Mission:

Munters AirTech Services is taking the next step in offering peace-of-mind service solutions to our customers. Through our extensive experience and knowledge in dehumidification, humidification, and climate control, we help customers improve efficiency, maintain production continuity, and optimize equipment performance. Our high-quality equipment is supported by a global field service and sales network to ensure optimal performance of our units and close customer relationships.

Position Summary:

The Service Product Manager is responsible for understanding customer needs, developing and improving service offerings, and helping bring those offerings successfully to market across the Americas.

The role combines customer and market insight, product development, commercialization, and lifecycle management to ensure the Service portfolio creates value for customers while supporting profitable growth.

You will work closely with customers, Sales, Field Service, Engineering, Product Management, Operations, Marketing, Finance, IT, and global Service teams.

Position can be based in North America, preferably near Amesbury, MA.

Key Duties & Responsibilities

• Develop and manage the Americas Service portfolio and roadmap to increase customer value and support profitable growth.
• Engage with customers, Sales, and Service teams to understand pain points, unmet needs, market trends, and new opportunities, translating insights into new service concepts and portfolio enhancements.
• Develop new products and service offerings, including business cases, value propositions, pricing strategies, and go-to-market plans, while securing stakeholder buy-in and driving implementation.
• Identify opportunities across the installed base, including upgrades, spare parts, lifecycle services, digital solutions, and new equipment service opportunities.
• Contribute Service requirements during new equipment development projects to ensure aftermarket and lifecycle opportunities are considered early.
• Manage assigned service products throughout their lifecycle, including pricing, documentation, product maintenance, performance monitoring, and continuous improvement.
• Support Sales and Field Service during the commercialization and rollout of new services through training, sales enablement, and early commercial support.
• Collaborate across regional and global teams to develop, launch, and improve service offerings.

Education / Knowledge / Skills / Ability

• 5+ years of relevent experience plus a bachelor's degree in Engineering, Business, or a related field, or equivalent work experience.
• Experience in Product Management, Service Operations, technical B2B Sales, or a related industrial role.
• Strong commercial understanding, customer focus, and ability to translate market needs into business opportunities.
• Technical aptitude and ability to develop strong knowledge of assigned products and services.
• Self-motivated, organized, and able to independently drive projects and initiatives from concept to implementation.
• Strong communication and relationship-building skills, with the ability to influence stakeholders, navigate competing priorities, and drive results across cross-functional teams.
• Experience in HVAC, or related industries is an advantage.
• Fluent in English; additional languages are a plus.

Benefits:

• Competitive Salary
• Comprehensive health, dental, and vision insurance plans
• Flexible work schedule
• Generous vacation and paid time off
• 401K retirement savings plan with employer matching
• Professional development opportunities, including tuition reimbursement, and conference attendance
• Company-sponsored social events and team-building activities
• State-of-the-art equipment and tools to support your work

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All offers are contingent on a pre-employment drug test and background check, as applicable for the position.