The Service Porter helps ensure complete customer satisfaction by greeting customers, moving vehicles in and around the service area/lot, maintaining the cleanliness of vehicles and the service area, delivering vehicles to customers after service is complete, and transporting customers to/from their home when needed.
The ideal candidate has a high energy level, a desire to work in a fast paced environment, a valid driver's license and clean driving record, and some related experience. Candidates must be able to drive both manual and automatic transmissions and work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.
Responsibilities
- Welcomes customers to the service department and attends to their needs
- Drives vehicles to and from service areas and lot as needed
- Installs protective coverings (seat covers, steering wheel covers, floor mats, etc.) and tags in all vehicles brought in for service
- Disinfects each vehicle coming and leaving the dealership
- Follows all safety and security procedures
- Washes and cleans vehicles as needed
- Helps maintain the appearance of the service drive by cleaning driveway, removing dust and debris as necessary
- Helps maintain shop cleanliness, including windows, doors, floors, etc.
- Transports customers to and from their home when needed and requested
- Attends all staff meetings, trainings, and educational classes as required
- Ensures that required documentation is complete and is in compliance with regulations and standards
- Performs other duties as assigned
Qualifications
- Experience in a similar role a plus
- Unrestricted driver's license and clean driving record
- Must be able to drive both automatic and standard-transmission vehicles
- Must be able to operate motor vehicles in tight and small spaces
- Highly professional and dependable
- Excellent interpersonal skills to interact professionally with customers, vendors, and staff
- Must be able to work independently with minimal supervision
- Good computer and internet skills