Service Parts Supply Manager | HORSCH
Service Parts Supply Manager
06/14/2026
Who we are:
HORSCH is a leading global manufacturer of innovative agriculture technology and modern solutions for soil cultivation, seeding/planting, and plant protection. Our Core Values are Ownership, Collaboration, Honesty, Improvement & Growth, and Customer First. HORSCH believes that our employees are key to the success of our business.
Description:
HORSCH LLC seeks a Spare Parts professional to plan, forecast, purchase, and support dealer/customer service for spare parts across the U.S., partnering closely with Canada. This role ensures parts availability through demand planning, SAP/ERP execution, inventory strategy, product change management, and proactive coordination with dealers, internal Service teams, global planners, suppliers, and parts warehouses.
Key Responsibilities:
Dealer/Customer Support & Service Coordination
Resolve delivery and quality issues with Field teams, warehouses, suppliers, and internal partners; coordinate expedited orders to minimize downtime.
Demand Planning & Forecasting
Analyze usage trends and build/adjust forecasts to improve accuracy and prevent excess/obsolete inventory.
Set and maintain inventory parameters (min/max, reorder points, safety stock) and segment parts by velocity/criticality to meet service-level and inventory value targets.
Supply Management (SAP/ERP)
Execute replenishment in SAP/ERP (PR/PO creation, confirmations, rescheduling, expediting) for forecasted and exception demand.
Manage constraints (lead times, MOQs, capacity), resolve shortages/backorders, and maintain accurate master data and transactions.
Inventory & Warehouse Collaboration
Monitor inventory health (availability, turns, aging, obsolescence) and drive actions (transfers, substitutions, returns, disposition) to meet demand within inventory goals.
Support return receipt and closure as needed, ensuring proper disposition and system completion.
Product Changes (ECO) & New Product Support
Manage supersessions, phase-in/phase-out, and ECO impacts to ensure service continuity.
Partner with Manufacturing, Service, R&D, Purchasing, and Marketing to support launches and parts readiness.
Additional Duties
Coordinate cross-functionally and with global/regional planning to align plans and resolve issues.
Track/report KPIs (fill rate, backorders, OTIF, turns, aging/obsolescence, supplier OTD, forecast accuracy) and drive corrective actions.
Standardize and improve planning, purchasing, expediting, transfer, and dealer communication processes.
Qualifications:
Required
Bachelor's degree in business or related field (ag equipment background preferred).
Experience in service supply chain/logistics supporting spare parts (OEM aftermarket/service preferred).
Proven cross-functional coordination across planning, expediting, warehouse, manufacturing, service, engineering, and purchasing.
Strong analytical, communication, and organizational skills; able to prioritize in a fast-paced environment.
ERP experience (SAP preferred) with disciplined documentation/transaction accuracy.
Proficient in Microsoft Office/Outlook.
Preferred
Purchasing/buying and supply planning experience (5+ years).
Experience with ECOs, product launches, and cross-functional launch readiness (Marketing/Service).
Cycle count/inventory audit experience.
Experience resolving delivery and part quality issues with Field teams/customers.
Previous Agricultural Equipment Spare Parts support experience
Physical Demands/Work Environment:
Location: Cottage Grove, MN; travel to HORSCH parts warehouses in Downs, IL and Mapleton, ND as required by business needs (day trips/overnights).
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HORSCH is a leading global manufacturer of innovative agricultural technology and modern solutions for soil cultivation, seeding and plant protection. Every single customer with their individual requirements is the focus of our activities.
HORSCH, LLC
200 Knutson St.
Mapleton, ND 58059
Service: 701-501-8626
General: 701-532-1000
Fax: 701-532-1101
info.us@horsch.com
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