Service Owner

The service offering manager is a key player who effectively integrates, motivates and builds relationships with and between team members, key stakeholders, clients, executives and other individuals or organizations involved with the end-to-end offering life cycle. They also provide direction and oversight to service and product teams through ongoing client interaction; frequent collaboration with service delivery, account management, sales and development teams; and engagement with other business stakeholders.

Overview:

Orrick currently has an excellent opportunity for a Service Owner. This position could be based in any of our U.S. offices and consideration given for 100% remote US locations.

Responsibilities:

Service Owners determine and oversee delivery of the strategy and roadmap for service offerings that will achieve our internal customers’ outcomes and their organization’s financial objectives. The service owner is effectively the “voice of the client” in the offering, acting in many ways like a product manager might in a software or hardware company. Their responsibilities include discovery, synthesis and prioritization of client objectives and market challenges so that they can generate potential solutions to meeting those objectives and challenges. They continuously use data to empower decision making and inform product direction in ways that build positive business outcomes for the organization and their clients.

 

The service offering manager is a key player who effectively integrates, motivates and builds relationships with and between team members, key stakeholders, clients, executives and other individuals or organizations involved with the end-to-end offering life cycle. Service offering managers set priorities, guide and support development and operational activities. They also provide direction and oversight to service and product teams through ongoing client interaction; frequent collaboration with service delivery, account management, sales and development teams; and engagement with other business stakeholders.

• Lead service offering strategy, planning and life cycle management efforts to support the ongoing evolution and innovation of the service offering.
• Establish service offering roadmaps and release plans that satisfy requirements and achieve client outcomes.
• Develop a deep understanding of business goals and processes to inform service offering priorities and improvement recommendations.
• Socialize the service offering strategy and scope of engagement to ensure a common understanding among internal and external stakeholders.
• Monitor business, market and technology trends and competitive intelligence to drive strategy and proactively propose new solutions.
• Survey the AI landscape, map breakthroughs to new areas of the service offering that can be automated and evaluate cost of that automation versus continuing with human efforts.
• Contribute to translating desired business outcomes into actionable service offering and technical requirements.
• Continuously monitor and evaluate service offering performance, including incident and usage metrics, to monitor service offering health and make maintain/refresh/retirement recommendations and decisions
• Define, track and communicate relevant KPIs for the service offering to measure performance and contribution to business goals and strategy.
• Proactively support the identification and resolution of blockers (including technical and resourcing) in order to achieve service offering business objectives.
• Manage investment decision making and finances for the service offering, taking a return-on-investment approach to increasing the value while minimizing service offering costs.

Qualifications:

• Bachelor’s degree (or equivalent years of experience).
• Six plus years of product management or related experience.
• Background in legal is preferred.
• Strong interpersonal skills; ability to build strong relationships and collaboration across diverse and matrixed stakeholders and clients.
• Ability to facilitate difficult discussions, prioritize competing interests, and manage both strategic and tactical interests.
• Ability to surface, prioritize and balance multiple stakeholder priorities.
• Experience with design thinking principles and client experience design.
• A high degree of empathy; an ability to align and relate to clients.
• Ability to juggle multiple priorities and make things happen in a fast-paced, dynamic environment.
• Excellent problem solving and analytical skills, including experience leveraging data to inform decision making and assist in solving engineering problems.
• Expertise in strategic thinking, forward-looking risk management and strong business acumen.
• Domain expertise in the applicable industry vertical business processes or industry applications.
• Strong experience in researching and understanding both market and client needs.
• Demonstrated success in defining and building service offerings.
• Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing.
• Strong project management skills to manage multiple projects and deadlines simultaneously.
• Flexibility and demonstrated experience with change management practices and protocols.
• Demonstrated experience incubating and commercializing new ideas.

Who is Orrick? Orrick is a global law firm focused on delivering innovative solutions for four sectors: Technology & Innovation, Energy & Infrastructure, Finance and Life Sciences & HealthTech. Founded more than 150 years ago in San Francisco, Orrick today has offices in 25+ markets. We are recognized globally for delivering the highest-quality legal advice and for our culture of innovation and collaboration. 

 

Compensation and Benefits

 

The expected salary range for this position is:

• New York City, Silicon Valley, and San Francisco $155,000 - $190,000
• Washington DC, Los Angeles, Orange County, Santa Monica, Sacramento, Boston, and Seattle $143,000 - $180,000
• All Other US Locations $136,000 - $170,000

Orrick is committed to providing a comprehensive, competitive, and thoughtful total compensation package to our attorneys and staff, wherever they work. This compensation and benefits information is based on the Orrick’s estimate as of the date of publication and may be modified in the future. The level of pay within the range will depend on a variety of job-related factors that may include, but not limited to, qualifications, relevant experience or education, particular skills or expertise, geography.  Other compensation may include an annual discretionary merit bonus, which would be determined by Firm and individual performance. 

 

We offer a full range of elective health benefits including medical, dental, vision and life; robust mental well-being programs; child, family, elder, and pet care benefits; short- and long-term disability and industry leading parental leave benefits, health savings account contributions (w/applicable medical plan), flexible spending accounts, and a 401K program. This role will receive compensated time off through our Flexible Time Off program, and paid holidays. 

 

Please visit www.orrick.com for more information about the firm.

 

How to Apply: If you are searching for a chance to create an impact, you have a little grit and you love working with a team, we want to talk with you. To submit your resume and cover letter for this position, please visit our Staff and Paralegal Opportunities Listings at www.orrick.com/Careers. Orrick accepts applications for this position on an ongoing basis, until filled. 

 

We are an Equal Opportunity Employer.

 

Consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

 

Qualified applicants with criminal histories will be considered for the position in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.

 

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