Service Order Production and Delivery Specialist

Ready to turn your ambition into achievement? Join Pond & Company and be part of the team that's redefining the future of Architectural, Engineering, Planning, Construction Management, and Environmental projects!

About the Position

We are seeking a Service Order Production and Delivery Specialist to join our growing project delivery team. This position will provide essential administrative, coordination, and customer support for service orders supporting client projects.

The ideal candidate will have at least one year of experience providing excellent service or support to clients, customers, project teams, or other internal stakeholders. The successful candidate will work closely with project managers, site managers, safety managers, quality control managers, clients, customers, and subcontractors to prepare, track, coordinate, and deliver service orders accurately and on schedule.

This role is well suited for a highly organized, responsive, and service-oriented professional who enjoys coordinating multiple priorities and helping project teams deliver a positive customer experience. It also offers an excellent opportunity to develop project coordination and client service skills while gaining exposure to technical project environments.

Responsibilities

• Prepare, format, review, and distribute service orders in accordance with project, client, and company requirements.
• Coordinate the production and delivery of service orders from initial request through completion and close-out.
• Track service order status, deadlines, approvals, revisions, deliverables, and outstanding action items.
• Work closely with project managers and project team members to gather required information and ensure service orders are complete and accurate.
• Coordinate with site managers, safety managers, quality control managers, subcontractors, and other project stakeholders.
• Provide timely and professional support to clients and customers by responding to questions, requests, and follow-up items.
• Schedule and assist with client, customer, subcontractor, and internal project meetings.
• Prepare meeting agendas, presentations, sign-in sheets, notes, action-item logs, and follow-up communications.
• Maintain organized project records, correspondence, service order documentation, and other project files.
• Monitor project deadlines and proactively communicate potential delays, missing information, or required follow-up.
• Assist with invoice support, service order tracking, status reporting, and other administrative project requirements.
• Help coordinate project close-out activities and confirm that required documentation has been completed and delivered.
• Maintain a high level of professionalism, responsiveness, accuracy, and customer service in all interactions.
• Perform other duties and support activities as assigned.

Experience and Qualifications

• Bachelor's degree from an accredited college or university preferred.
• At least one year of experience providing excellent service or support to clients, customers, project teams, or internal stakeholders.
• Experience in project coordination, project administration, customer service, operations support, construction, engineering, facilities, or a related field preferred.
• Strong customer-service orientation and demonstrated ability to build positive working relationships.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple service orders, projects, requests, and deadlines simultaneously.
• Ability to communicate professionally with clients, customers, subcontractors, vendors, and internal team members.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Experience with Adobe Acrobat preferred; Newforma experience is a plus.
• Ability to learn technical project terminology, processes, and client requirements.
• Ability to identify missing information, resolve routine issues, and escalate concerns appropriately.
• Ability to work independently while also contributing effectively as part of a multidisciplinary project team.
• Willingness and ability to work in a fast-paced environment with changing priorities.
• Ability and desire to learn, grow professionally, and take on increasing responsibility.

Preferred Qualifications

• Experience supporting engineering, construction, environmental, infrastructure, federal, energy, facilities, or other technical projects.
• Experience working with project management, accounting, or enterprise resource planning systems.
• Experience coordinating meetings, maintaining action-item logs, and supporting project close-out activities.
• Experience working under client contracts, task orders, or other structured service agreements.

All Pond & Company positions require participation in at least one in-person interview as part of our hiring process, and most roles also require in-person onboarding at a Pond office location; candidates should expect to meet directly with our team and should be cautious of any communication suggesting otherwise.

About Pond

Pond is an award-winning, full-service architecture, engineering, planning, construction management, and environmental services firm providing professional solutions to clients throughout the U.S. and globally for nearly 60 years. Pond's staff of 800+ professionals provide a deep bench strength of experience and capabilities to offer customized solutions that help clients manage projects from concept to completion - and everything in between - with confidence and clarity. Pond is currently ranked as the 80th largest engineering and design firm by ENR, Atlanta's #1 engineering firm by Atlanta Business Chronicle, and has been recognized as an Employer of the Year by Georgia ACEC and a Best Place to Work for Working Parents.

Additional Information

Many factors are considered when determining compensation at Pond, including scope and level of position, geographic location, candidate skill, knowledge and experience. Starting base pay may vary depending on these factors. Please see the hiring range associated with this posting for more information.

Additional cash incentives may be provided as part of the compensation package, in addition to a range of medical, financial and/or other benefits dependent on position offered. Learn more about Pond's comprehensive benefits offerings here.

All offers of employment made by Pond & Company are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at Pond in compliance with program policy as well as state and federal regulations. Additionally, offers may be contingent upon the successful completion of a pre-employment drug and alcohol test.

Equal Opportunity Employer

We are an equal opportunity employer that recognizes the value of diversity and inclusion in the workplace. Employment decisions at Pond are based on business needs, job requirements and individual qualifications. All suitably qualified applicants will receive consideration for employment. We prohibit discrimination and harassment of any kind based on race, color, sex, age, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state and local laws in jurisdictions where we operate. If you need assistance or an accommodation due to a disability, you may contact us at hrdepartment@pondco.com.

Apply for this position at https://www.pondco.com/careers.We are always looking for driven professionals of all disciplines to join our fast-growing company. For more information on our services, clientele, or employment opportunities, visit our website at www.pondco.com.

Should you run into any issues in completing the application, please reach out to recruiters@pondco.com for assistance.