Service Operations Representative (N&D)

Responsibilities include, but are not limited to:

• Creating a superior client service via phone and electronic channels for N&D agents, policyholders, and internal clients

• Attentively listening to caller needs

• Responding to inquiries in a timely, effective, and professional manner

• Completing all tasks and interactions with high quality

• Providing technical support for N&Ds agency and policyholder portals

• Properly documenting client interactions

• Recording of inquiries, comments, and transactions processed

• Following team Standardized Operating Procedures and contributing to them via feedback to the leadership team

• Internally recommending improvements in processes for a better experience for clients

• Taking on related tasks, assignments, and ad hoc projects as required

Requirements

• At least 1-3 years of experience in superior client support experience or transferable customer assistance experience
• Excellent communication abilities and a track record of quality work.
• Professional demeanor
• Ability to multi-task in an evolving environment
• Committed to being detail-oriented and to providing a quality work product
• Collaborative with a customer-service mindset.

Desired Qualifications and Skills

• Undergraduate degree or equivalent experience preferred but not required