Service Operations Manager - Shared Services
Location: Dallas-Fort Worth, TX. Starts at the company's Euless office, then moves to its new support center office in the DFW airport area in 2027. 100% on site, no travel. DFW-based candidates preferred.
Confidential search for a growing commercial HVAC services contractor. This is the first leadership hire at the company's shared support center, which runs dispatch, billing, collections, A/R and A/P for every branch. The center exists to serve the branches so they can focus on their customers.
- Player-coach from day one: runs dispatch and billing hands-on, with one direct report.
- Builds the team: a dedicated dispatcher and a billing and collections clerk first, growing toward a department of about 10 as new branches open.
- Owns dispatch quality, near 100% billing accuracy and next-day billing, and acts as the human in the loop over a heavily automated workflow.
- Works closely with each branch's service manager and market president.
- Profile: HVAC service background strongly preferred (commercial preferred, residential considered) at a larger, recognizable multi-office brand; has seen multi-market dispatch and a shared service center run; leadership and hiring experience; enterprise dispatch system experience (BuildOps strongly preferred, ServiceTitan or similar considered); college degree or some college strongly preferred.
- Start: as soon as possible.
Compensation
- Base salary: $120,000.
- Quarterly performance bonus: 10% target ($12,000), with a stretch up to 15% ($18,000) for beating targets.
- Bonus KPIs, weighted equally: billing accuracy and next-day billing, DSO and A/R aging, dispatch response time, and technician utilization. Targets are set with you in your first 90 days.