Service Operations Leader AME

The Head, Service Operations Americas is responsible for leading all service execution activities across the Americas region, including service estimation, project management, field execution, superintendents, third-party labor management, inventory coordination, customer execution support, and operational performance management.

• Lead all service project management activities across the Americas region and ensure projects are delivered safely, on-time, and profitably.
• Lead field execution activities including turnarounds, revamps, repairs, inspections, installations, and service projects.
• Lead service estimation activities supporting aftermarket and turnaround opportunities.
• Support sales organizations during opportunity qualification, customer meetings, and proposal development.
• Lead planning and deployment of internal and external service resources.
• Manage relationships with subcontractors, labor providers, specialty contractors, and field service partners.
• Oversee service-related inventory, tooling, equipment, logistics, and mobilization readiness.
• Develop and manage regional service operations KPIs and management cadence reviews.
• Drive improvements in execution speed, productivity, customer responsiveness, and operational effectiveness.

SUPERVISORY RESPONSIBILITIES:

• Manage superintendent leadership and establish consistent field execution standards across the region.

QUALIFICATIONS:

• Bachelor's degree in Engineering, Construction Management, Business, Operations Management, or related discipline preferred.
• 10+ years of progressive experience in industrial field services, turnaround operations, maintenance services, project execution, or construction management.
• Minimum 5 years of leadership experience managing project execution and field service organizations.
• Experience leading multi-country or regional service operations organizations preferred.
• Strong knowledge of project management, turnaround execution, cost control, operational planning, customer management, and safety leadership.

TRAVEL: Up to 40%

What We Offer You

• 15 days of paid time off and 12 company-paid holidays

• 401k plan with a 6% match

• Comprehensive health plan including medical, dental, vision, Life, short-term & long-term disability

• Health savings account matching

• Motivating wellness program

• Employee Assistance Program

• Paid paternal leave

• Gym reimbursement