Service Operations Coordinator

Responsive recruiter

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Training & development
• Company parties
• Free food & snacks
• Health insurance
• Paid time off

Service Operations Coordinator

Mister Sparky Electric - Little Rock Area

$17-$20/hour | Monday-Friday | 8:00 AM-5:00 PM or 8:30 AM-5:00 PM

The Role

This is a mission-critical operations position, not a basic customer service role.

The Service Operations Coordinator sits at the center of daily field performance, directly influencing technician productivity, revenue, and customer experience.

You will help manage the schedule in real time, support dispatch operations, and ensure every available opportunity on the board is captured and executed.

If the board falls apart, you fix it.

If there's an opening, you fill it.

If a customer needs clarity, you provide it with confidence.

What You'll Own

• Inbound Call Management

• Handle calls professionally, efficiently, and with control

• Convert opportunities into booked appointments

• Dispatch & Schedule Control

• Act as primary or secondary dispatcher depending on daily needs

• Make real-time decisions to protect technician efficiency

• Adjust routes, timing, and assignments as conditions change

• Outbound Scheduling & Revenue Protection

• Proactively fill gaps in the schedule

• Follow up on unsold estimates, deferred work, and maintenance opportunities

• Keep technicians' calendars full and productive

• Membership & Recurring Revenue

• Manage Agreement Membership renewals

• Schedule and maintain recurring maintenance visits

• Customer & Technician Communication

• Set clear expectations with customers (arrival windows, updates, changes)

• Coordinate effectively with field technicians to keep operations aligned

• System Execution

• Operate within CRM and scheduling systems with speed and accuracy

• Navigate multiple platforms simultaneously without losing detail

Schedule

• Full-Time | Monday-Friday
• 8:00 AM - 5:00 PM (1-hour lunch)

or

• 8:30 AM - 5:00 PM (30-minute lunch)

Additional hours may be available based on performance and operational needs.

What Separates Top Candidates

This role is fast-paced and requires operational awareness, not just task completion.

You'll thrive here if you are:

• Highly organized and detail-oriented under pressure
• Comfortable making real-time decisions without hesitation
• Able to manage multiple systems, conversations, and priorities at once
• Naturally proactive (you don't wait to be told what to fix)
• Clear, confident, and professional in communication
• Focused on outcomes, not just activity

Experience That Helps (Not Required, But Valuable)

• Dispatching or scheduling in a service-based business
• Call center or high-volume phone experience
• Experience with CRM or field service software (ServiceTitan or similar)

Minimum Requirements

• High school diploma or equivalent
• Strong computer proficiency (multi-system navigation required)
• Ability to pass background check and drug screening

Important

This is a software-heavy, operations-driven role.

You will spend the majority of your time working within multiple systems while managing live activity.

About Mister Sparky

At Mister Sparky, we operate with professionalism, punctuality, and expertise at every level. Our systems are built to support performance, and our team is expected to execute at a high standard.

This role is ideal for someone who wants to be part of a structured, high-performance environment where their work has a direct impact on daily results.

If you prefer slow-paced, repetitive work with minimal decision-making, this is not the right role.

If you take pride in keeping things running smoothly, solving problems in real time, and making a measurable impact every day, we want to talk to you.

Compensation: $17.00 - $20.00 per hour

Join the Mister Sparky Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It's true, our employees come first! How do we prove it? First things first.

• Pay- We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.

• Flexibility- We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.

• Career Path- We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.