Highlights
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. The Service Operations Coordinator is the liaison between the customer and our core service organization responsible for problem solving and organization of our Preventive Maintenance Agreements (PMA’s) and core service workorder transactions.
Numbers & Facts
| Location | Alameda, CA |
| Industry | Staffing/Employment Agencies |
| Salary | $80,000–$115,000 Per Year |
| Company Size | 100 to 499 employees |
| Year Founded | 2018 |
| Website | http://www.jobot.com |
Description
This Jobot Job is hosted by: Christie Bauer
Are you a fit? Easy Apply now by clicking the "Quick Apply" button and sending us your resume.
Salary: $80,000 - $115,000 per year
A bit about us:
We are a commercial mechanical contractor looking for a Service Operations Coordinator.
Why join us?
Benefits
PTO
Paid Holidays
and more!
Job Details
The Service Operations Coordinator is the liaison between the customer and our core service organization responsible for problem solving and organization of our Preventive Maintenance Agreements (PMA’s) and core service workorder transactions.
Responsibilities
Preventive Maintenance Agreements
Coordinate first time preventive maintenance visits
Contact customers to establish permissible dates for initial site visits
PMA Renewals and Retention
Proactively contact customers 30 to 60 days prior to PMA renewal dates
Discuss pricing escalations and potential agreement modifications
Customer Care and Relationship Management
Assist in developing and executing customer care call templates for periodic check-ins or site visits
PMA Data Integrity
Maintain accuracy and completeness of PMA records in the system
Coordinate with technicians, customers, and the PMA Coordinator to resolve missing or incomplete data.
Required Skills/Abilities and Qualifications
Previous experience in a similar role, preferably within the HVAC, mechanical, construction, or service industry.
Proficiency in Microsoft Office Suite and ability to learn service management systems.
Understanding of service contract management, customer service, and process improvement.
High school diploma or equivalent required.
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy
Are you a fit? Easy Apply now by clicking the "Quick Apply" button and sending us your resume.
Salary: $80,000 - $115,000 per year
A bit about us:
We are a commercial mechanical contractor looking for a Service Operations Coordinator.
Why join us?
Benefits
PTO
Paid Holidays
and more!
Job Details
The Service Operations Coordinator is the liaison between the customer and our core service organization responsible for problem solving and organization of our Preventive Maintenance Agreements (PMA’s) and core service workorder transactions.
Responsibilities
Preventive Maintenance Agreements
Coordinate first time preventive maintenance visits
Contact customers to establish permissible dates for initial site visits
PMA Renewals and Retention
Proactively contact customers 30 to 60 days prior to PMA renewal dates
Discuss pricing escalations and potential agreement modifications
Customer Care and Relationship Management
Assist in developing and executing customer care call templates for periodic check-ins or site visits
PMA Data Integrity
Maintain accuracy and completeness of PMA records in the system
Coordinate with technicians, customers, and the PMA Coordinator to resolve missing or incomplete data.
Required Skills/Abilities and Qualifications
Previous experience in a similar role, preferably within the HVAC, mechanical, construction, or service industry.
Proficiency in Microsoft Office Suite and ability to learn service management systems.
Understanding of service contract management, customer service, and process improvement.
High school diploma or equivalent required.
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy
About Company
Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.
Founded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).
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