Who We Are
We are a service-driven organization built on a simple belief: how we operate matters as much as what we deliver.
- Accountability – We follow through on commitments and take pride in dependable execution.
- Respect – We listen, communicate openly, and are willing to consider new ideas.
- Supportive – We put the team first, helping co-workers and customers succeed.
- Passion – We approach challenges thoughtfully and look for ways to make BDC better.
- Follow-Through – We contribute to solutions and help ensure work is completed accurately and on time.
We are building a team of professionals who support one another, communicate well, and take pride in accurate, high-quality work.
About the Role
The Service Operations Administrator I plays a central role in our service operation-coordinating customers, technicians, schedules, and parts to help ensure work is carried out accurately, efficiently, and with a high level of customer support.
This role supports the full order-to-delivery process across Parts and Field Service. It is a strong fit for someone who enjoys structured work, values accuracy, communicates clearly, and works well within an established team environment.
Key Responsibilities
- Coordinate and support the full order-to-delivery process across Parts and Field Service.
- Build and manage service estimates, sales orders, and customer requests.
- Coordinate scheduling, logistics, and preparation to support successful service execution.
- Manage order details, updates, and changes throughout the lifecycle.
- Monitor parts, suppliers, and open orders to support timely completion.
- Maintain accurate system data and support billing readiness.
- Communicate clearly with customers and internal teams to resolve issues and keep work on track.
- Collaborate with Field Service Managers, Sales, Estimation, and Accounting to support smooth and consistent execution.
What We're Looking For
Core Qualifications
- 3–5 years of experience in customer service, service operations, order management, or a similar coordination role.
- Strong organizational, communication, and follow-through skills.
- Ability to stay organized and responsive while managing multiple active priorities.
- Experience working in an ERP such as Sage or similar service-based systems.
Preferred
- Experience supporting Field Service operations.
- Experience coordinating schedules, logistics, or service work.
- Exposure to technical or industrial environments.
This role is a strong fit if you:
- Take pride in dependable follow-through and consistent execution.
- Thrive in a structured, detail-oriented environment.
- Communicate clearly and professionally.
- Support teammates and contribute to a positive team dynamic.
- Enjoy coordinating with others to keep work moving smoothly.
- Value accuracy, customer support, and reliable process execution.
Why Join Us
- Be part of a team that values respect, support, and dependable follow-through.
- Work in an environment where people step in to help each other and take pride in execution.
- Play a meaningful role in a growing service organization.
- Gain exposure to both operational and customer-facing work.
- Clear path for career growth and advancement.
Compensation & Benefits
We offer a competitive compensation and benefits package, including:
- Competitive base salary.
- 401(k) with 4% company match.
- Medical, dental, and vision coverage, plus HSA and FSA options.
- Long-term disability, short-term disability, and life insurance.
- Paid time off and holidays.
Work Environment
- Based in Hazelwood, MO, with potential hybrid flexibility (typically 3 days in office and 2 days remote).
- Office-based role with frequent coordination across teams.
- Structured, team-oriented environment with multiple active priorities.