Service Now Technical Manager-Warren NJ (Hybrid)

Service Now Technical Manager
Location: Warren NJ (Hybrid)
Duration: 12 Months
Rate: DOE

US Citizens and Green cards are Preferred.


Job Summary:
The ServiceNow Technical Manager will be responsible for leading the design, development, and implementation of ServiceNow solutions tailored to the needs of our insurance operations. This role requires a deep understanding of ServiceNow architecture, modules, and best practices, as well as strong leadership and project management skills. The ideal candidate will have a proven track record in managing ServiceNow projects within the insurance domain, leading technical teams, and ensuring the successful delivery of high-quality solutions.
Key Responsibilities:

• Leadership & Management:
• Lead and manage a team of ServiceNow developers and administrators.
• Provide technical guidance and mentorship to team members.
• Foster a collaborative and innovative team environment.

Project Management:

• Oversee the planning, execution, and delivery of ServiceNow projects specific to insurance processes and requirements.
• Ensure projects are completed on time, within scope, and within budget.
• Coordinate with stakeholders to gather requirements and define project scope.

Technical Expertise:

• Design and implement ServiceNow solutions, including customization and configuration, with a focus on insurance-related workflows and processes.
• Ensure adherence to best practices in ServiceNow development and administration.
• Troubleshoot and resolve technical issues related to ServiceNow.

Stakeholder Collaboration:

• Work closely with business leaders and stakeholders in the insurance domain to understand their needs and translate them into technical requirements.
• Communicate effectively with clients and internal teams to ensure alignment and satisfaction.

Quality Assurance:

• Conduct code reviews and ensure the quality and performance of ServiceNow solutions.
• Implement and maintain best practices for testing and deployment.

Continuous Improvement:

• Stay current with ServiceNow updates and industry trends, particularly those relevant to the insurance sector.
• Identify opportunities for process improvement and implement enhancements.

Qualifications:
Education & Experience:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in ServiceNow development and administration.
• Proven experience in managing ServiceNow projects and technical teams, preferably within the insurance industry.

Technical Skills:

• In-depth knowledge of ServiceNow modules, including ITSM, ITOM, ITBM, HRSD, and CSM.
• Proficiency in JavaScript, HTML, CSS, and AngularJS.
• Experience with REST/SOAP APIs, web services, and integrations.
• Familiarity with insurance industry standards and regulatory requirements.