Highlights
Required 3 Years Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (RES Required 3 Years Solid understanding of ITIL frameworks, change management, and continuous process improvement activities. The ideal consultant will have a deep technical background in core ServiceNow modules, a proven track record of participating in full lifecycle platform implementations, and the communication skills necessary to collaborate effectively with both technical teams and business stakeholders.
Numbers & Facts
| Location | Athens, GA |
| Industry | Staffing/Employment Agencies |
| Company Size | 10,000 employees or more |
| Website | http://www.asn-corp.com/index.html |
Description
Client is seeking a highly skilled Senior ServiceNow Developer to assist with development and configuration related tasks in support of our current ServiceNow implementation and provide development guidance/support related to our re-implementation endeavors. This role requires a self-starter, who can ramp up immediately to tackle our development, backlog, enhance self service capabilities, and assist with optimizing our ServiceNow platform.
The ideal consultant will have a deep technical background in core ServiceNow modules, a proven track record of participating in full lifecycle platform implementations, and the communication skills necessary to collaborate effectively with both technical teams and business stakeholders.
Key Responsibilities
Development & Backlog Execution: Rapidly absorb existing requirements to develop, configure, test, and deploy solutions for backlog items. Fully utilize the platforms, workflow and Flow Designer capabilities for process automation.
Service Portal & Catalog Management: Create and enhance complex Service Catalog items. Update and support the Service Portal/Employee Center to improve user experience and self-service adoption.
Knowledge Management : Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability.
Implementation & Integration: Perform full lifecycle, implementation tasks, including configuration, system integration, testing, requirements gathering, and solution design. Support and design robust integration between ServiceNow and third-party business systems.
Reporting & Dashboards : Create, configure, and maintain service now reports, and dashboards to provide actionable insights to key stakeholders.
Documentation : Author clear, concise technical, and processed documentation (processes, procedures, and day-to-day tasks) utilizing the ServiceNow Knowledge Base module.
Required Skills & Qualifications
Implementation Experience : Must have direct, hands-on experience, implementing or being an active part of a core ServiceNow Implementation team (e.g., Full platform, rollouts, major, module deployment, or system migrations)
Experience : Minimum of 3-5+ years of hands-on experience as a ServiceNow Developer/Administrator
Core Module Expertise: Strong, technical knowledge, and implementation experience with:
" ITSM (Incident, problem, change, knowledge, and catalog/request management)
" CSM (Customer Service Management)
Secondary Module Exposure: Working knowledge and experience with HRSD (Human resources, service delivery) and CMDB.
Technical Proficiency: Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (REST/SOAP)
Process & Change Management : Solid understanding of ITIL frameworks, change management, and continuous process improvement activities.
Soft Skills and Professional Attributes
Autonomy: Proven ability to work independently, manage time, effectively, and drive assignments/projects through to successful completion.
Communication : Excellent written and verbal communication skills, with a talent for drafting clear business correspondence, and technical documentation.
Diplomacy & problem-solving: Exceptional Customer service skills with the ability to respond to automatically to sensitive, critical, or high-pressure issues.
Collaboration : A team-oriented mindset with the ability to maintain a high level of teamwork across various IT and business groups.
Adaptability: highly organized, flexible and capable of prioritizing tasks in a fast-paced environment
Preferred qualifications (Plus)
Industry Experience: Prior working experience within Higher Education, institution/systems of Government entities (Federal, state or local) are highly desirable.
ServiceNow-Related Certifications such as Certified System Administrator (CSA), ServiceNow, Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist (CISM) in ITSM or CSM.
The ideal consultant will have a deep technical background in core ServiceNow modules, a proven track record of participating in full lifecycle platform implementations, and the communication skills necessary to collaborate effectively with both technical teams and business stakeholders.
Key Responsibilities
Development & Backlog Execution: Rapidly absorb existing requirements to develop, configure, test, and deploy solutions for backlog items. Fully utilize the platforms, workflow and Flow Designer capabilities for process automation.
Service Portal & Catalog Management: Create and enhance complex Service Catalog items. Update and support the Service Portal/Employee Center to improve user experience and self-service adoption.
Knowledge Management : Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability.
Implementation & Integration: Perform full lifecycle, implementation tasks, including configuration, system integration, testing, requirements gathering, and solution design. Support and design robust integration between ServiceNow and third-party business systems.
Reporting & Dashboards : Create, configure, and maintain service now reports, and dashboards to provide actionable insights to key stakeholders.
Documentation : Author clear, concise technical, and processed documentation (processes, procedures, and day-to-day tasks) utilizing the ServiceNow Knowledge Base module.
Required Skills & Qualifications
Implementation Experience : Must have direct, hands-on experience, implementing or being an active part of a core ServiceNow Implementation team (e.g., Full platform, rollouts, major, module deployment, or system migrations)
Experience : Minimum of 3-5+ years of hands-on experience as a ServiceNow Developer/Administrator
Core Module Expertise: Strong, technical knowledge, and implementation experience with:
" ITSM (Incident, problem, change, knowledge, and catalog/request management)
" CSM (Customer Service Management)
Secondary Module Exposure: Working knowledge and experience with HRSD (Human resources, service delivery) and CMDB.
Technical Proficiency: Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (REST/SOAP)
Process & Change Management : Solid understanding of ITIL frameworks, change management, and continuous process improvement activities.
Soft Skills and Professional Attributes
Autonomy: Proven ability to work independently, manage time, effectively, and drive assignments/projects through to successful completion.
Communication : Excellent written and verbal communication skills, with a talent for drafting clear business correspondence, and technical documentation.
Diplomacy & problem-solving: Exceptional Customer service skills with the ability to respond to automatically to sensitive, critical, or high-pressure issues.
Collaboration : A team-oriented mindset with the ability to maintain a high level of teamwork across various IT and business groups.
Adaptability: highly organized, flexible and capable of prioritizing tasks in a fast-paced environment
Preferred qualifications (Plus)
Industry Experience: Prior working experience within Higher Education, institution/systems of Government entities (Federal, state or local) are highly desirable.
ServiceNow-Related Certifications such as Certified System Administrator (CSA), ServiceNow, Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist (CISM) in ITSM or CSM.
| Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (RES | Required | 3 | Years |
| Must have direct, hands-on experience, implementing or being an active part of a core ServiceNow Implementation team. | Required | 3 | Years |
| Strong, technical knowledge, and implementation experience with ITSM and CSM. | Required | 3 | Years |
| Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (RES | Required | 3 | Years |
| Solid understanding of ITIL frameworks, change management, and continuous process improvement activities. | Required | 3 | Years |
About Company
At Alliance Sourcing Network we are committed to providing a variety of staffing and recruiting solutions. We specialize in the placement of Technical and Professional Consultants. We offer direct placement, contract to hire, and consulting solutions. Our professionals have served the needs of many industries including: Financial Advertising Construction Insurance Manufacturing Medical Energy Pharmaceutical Telecommunications Transportation At Alliance Sourcing Network we have the capability and functionality with our staff to customize our services to meet your specific needs. We are committed to providing your business with the right solution. Because every client situation is unique, Alliance Sourcing Network provides many staffing options and a range of related services to address your human resources requirements. These include: Contract Staff Augmentation Contract-to-Hire Staffing Direct Placement Payroll Services Pre-Employment Drug Testing and Background Investigation Services Pre – Employment Skills Testing Vendor Management Solutions Strategic Sourcing and Procurement Does this sound like a company you would want working for you? Do not hesitate to contact our office at 201-438-2005 to schedule a fee consultation; whether you are looking to hire or advance in your career. We can strategize The Complete Sourcing Solution!