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Service Manager

Apex Global Resources

Waterford, Michigan

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JOB DETAILS
SKILLS
Communication Skills, Customer Relations, Customer Support/Service, Detail Oriented, Driver's License, Leadership, Multitasking, Performance Analysis, Problem Solving Skills, Process Improvement, Safety Compliance, Safety/Work Safety, Service Delivery, Single Sign-On (SSO), Team Lead/Manager, Team Player
LOCATION
Waterford, Michigan
POSTED
2 days ago

SSO Personnel looking for a Service Manager to lead a bespoke workshop in Waterford and deliver excellent service to our customers. This is a hands-on role suited to someone who’s motivated, adaptable, and confident managing a team in a fast-paced environment.

Responsibilities

  • Manage the day-to-day running of the workshop
  • Lead and support technicians to maintain high standards
  • Ensure strong customer service and meet performance targets
  • Monitor performance and drive improvements
  • Handle customer queries and ensure health & safety compliance

Requirements

  • Previous Service Manager experience is a plus
  • Strong leadership and communication skills
  • Knowledge of motor trade and aftersales operations
  • Customer-focused with a high standard of service
  • Able to manage multiple priorities in a busy setting
  • Full driving licence

Key strengths:

  • Positive, proactive attitude
  • Strong organisation and problem-solving skills
  • Works well under pressure
  • Team player with the ability to work independently
  • Detail-oriented with a drive to succeed



About the Company

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Apex Global Resources