Service Manager

️ Service Manager

Location: Vision Ford Lincoln – Wahpeton, ND
Employment Type: Full-Time
Compensation: Base + Commission

Job Description:

Are you a high-performing leader who thrives on building strong teams and delivering top-tier customer experiences? Vision Ford Lincoln is looking for a Service Manager who’s ready to take charge, lead by example, and help drive our service department to the next level.

We’re a fast-growing dealership built on high standards, real teamwork, and big growth opportunities. If you’ve got the drive, we’ve got the career path.

What You’ll Do:

Lead, train, and support a high-performing team of service advisors and technicians
Manage daily service operations to ensure productivity, profitability, and customer satisfaction
Maintain CSI standards and ensure timely, quality repairs
Collaborate with Parts, Sales, and Warranty departments to maximize internal efficiency
Forecast staffing needs and service volume to support store growth
Champion a winning service culture focused on excellence, speed, and transparency

Requirements

What You’ll Need:

• ‍️3+ years experience in fixed ops or service management (automotive preferred)
  
• Strong leadership, coaching, and conflict-resolution skills
  
• Ability to handle a fast-paced environment with ease
  
• Strong understanding of vehicle systems and repairs
  
• Comfort with computers and DMS (CDK, Reynolds, etc., a plus)
  
• Working knowledge of RO metrics, profitability, and technician productivity
  
• Valid driver’s license & clean driving record

• Ability to manage workflow, customer concerns, and vendor relationships

• A results-driven mindset with a passion for people and process improvement

Benefits

What We Offer

• Competitive Pay  Commission, monthly and quarterly performance bonuses
  
• 75% of Health Insurance covered by Vision Ford; Dental and Vision Insurance optional
  
• ️ 401(k) with Company Match
  
• Paid Training & Certification
  
• ️ Paid Time Off + Holidays
  
• Employee discounts on vehicles, service, and parts
  
• Positive Team Culture with real career growth