Responsible for managing all aspects of the Service Department including driving sales volume, profitability, customer satisfaction, staffing and employee development. Functions: Direct and maintain the daily operations of the service department, including expenses and profitability of the service department.
Numbers & Facts
Location
Springfield, IL
Description
Responsible for managing all aspects of the Service Department including driving sales volume, profitability, customer satisfaction, staffing and employee development.
Functions:
Direct and maintain the daily operations of the service department, including expenses and profitability of the service department.
Develop and maintain high levels of customer satisfaction. Advises customers of repairs needed and estimated costs.
Schedule, recruit and supervise service staff and technicians. Oversee all service tickets assigned to technicians.
Assure that repair orders are paid for in a prompt manner.
Conduct annual performance reviews for Service Technicians and Service Writers. Works with Human Resources on any staffing decisions and/or concerns, as needed.
Oversee all warranty claim procedures to ensure they are done in a timely, efficient manner, maximizing recovery from the manufacturer.
Schedule periodic safety meetings with department staff to ensure everyone is kept up to date. Attends and participates in management meetings as requested.