Service Manager

The Larson Group

South Bend, IN

JOB DETAILS
SKILLS
Class A License, Customer Satisfaction, Driver's License, High School Diploma, Higher Education, Maintain Compliance, Operations, Parts Sales, People Management, Performance Metrics, Profit & Loss, Project/Program Management, Purchasing/Procurement, Quality Management, Quality Metrics, Record Keeping, Time Management, Training Program
LOCATION
South Bend, IN
POSTED
1 day ago

We are seeking an experienced Service Manager to oversee daily operations of the dealership's service department, ensuring compliance with policies and driving growth and profitability.

  • Responsibilities include setting objectives, managing staff, maintaining quality standards, and coordinating with sales and parts teams to achieve market goals.
  • The role involves monitoring KPIs, managing repair timelines, maintaining records, and ensuring safety and customer satisfaction.
  • Additional duties encompass purchasing tools, overseeing training programs, and staying informed on market conditions and competitors.
  • The ideal candidate should have a high school diploma, relevant trade or college-level certification, related experience, and a valid Class A or B CDL with a good driving record. This is a safety-sensitive position.

About the Company

T

The Larson Group

The Larson Group (TLG), one of the largest Peterbilt dealer groups in the country, has been providing customers across the Midwest with exceptional service since 1988. As a family owned and operated company, The Larson Group has built a solid reputation for providing superior quality products and services. When it comes to transportation equipment and services, TLG provides our customers with the full package—a knowledgeable staff, professional, courteous, and highly trained service technicians—and the comfort of knowing you will be treated as part of the family. TLG is a full service dealer organization offering new and used truck sales, service, parts, body shop, financing, truck rental and leasing, and contract maintenance products.

COMPANY SIZE
1,500 to 1,999 employees
INDUSTRY
Transportation and Warehousing
FOUNDED
1987
WEBSITE
http://tlgtrucks.com/